Communication Center Specialist

Job Description:

The Communication Center Specialist supports clients by answering incoming calls and dispatching communications in a professional manner. This role supports additional communication support as needed by assigned facility.

Job Details

• Demonstrates professional customer centric phone protocol through timely answering of calls, respectful communications, actively listening to request and directing caller to appropriate locations/personnel.
• Ability to work with multiple computer programs efficiently in a fast paced environment, while paying attention to detail.
• Provides timely and accurate paging of personnel and physicians, configuration and programming of pagers and paging system to provide service, utilization of call reminders, documenting inconsistencies and notes as required to provide continuity of service between shifts.
• Maintains a working knowledge of the radio systems and their specific purpose as demonstrated through monitoring and use of Console and handheld radios.
• Responds to all emergency calls and alarms efficiently, calmly and accurately following documented procedures for each occurrence. Ensures accuracy of information and clear, concise communication.
• Develops and maintains knowledge of medical terminology to ensure calls are routed properly and recognize a potential need to escalate the call.
• Demonstrates a working knowledge of the Communication Center disaster plan to include contingencies for phone, computer, network, overhead paging and radio systems.
• Actively participates in department meetings and associate engagement events and the development and review of departmental standards.
• Sets goals and objectives consistent with the organization’s goals and develops effective action plans for their achievement.
• Complete shift duties and accurately communicate and document daily issues and events to co-workers.
• Maintains a working knowledge of the use and process for loaning of equipment which includes; language barrier phones, cell phone charges, conference phones, and other resources.
• Provides assistance and accurate documentation with vocera and patient room phone replacements, inventory and ordering.

Minimum Qualifications

• Customer Service Experience
• Demonstrated computer efficiency
• Demonstrated ability to communicate effectively

Preferred Qualifications

• Previous call center experience
• Medical terminology training preferred

Additional Details

• In-person required, not a remote opportunity
• Shifts and hours vary based on needs of assigned department
• Some nights and weekends are required

Physical Requirements:

• Interact with others by effectively communicating, both verbally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Anticipated job posting close date:

02/09/2024

Location:

St Marys Medical Center

Work City:

Grand Junction

Work State:

Colorado

Scheduled Weekly Hours:

28

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$16.24 - $24.88

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers ; and our commitment to diversity, equity, and inclusion .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.