Communication Center Dispatcher - Weekend Shift Available!

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Academy of Art University is currently hiring a Communication Center Dispatcher to work within a team that is vital to the safety of our blended student, faculty and staff population. This person will need to possess excellent communication and customer service skills, exercise good judgement and be able to answer phone calls from students and staff with questions regarding Campus Safety and Transportation needs. This is an on-site position working from 180 New Montgomery in San Francisco Saturday and Sunday 11pm to 7:30am.
Additional responsibilities include:

• Coordinate and dispatch Campus Safety and Transportation Department calls for service via a two-way radio system and landline
• Dispatch Campus Safety Officers and AAU shuttle driver when calls for service are received
• Monitor and review the CCTV building cameras on all University campuses
• Arm and validate building security alarms daily during each shift
• Document and post the Campus Safety Patrol Daily Strategy on Yammer

• Provide data entry for all investigative reports
• Document Campus Safety and Transportation non-emergency, emergency, and transportation phone calls
• Recognize and understand the University Transportation system, understand building locations and functionality
• Preserve Clery report statistics for the University as required by the Department of Education
• Print and activate University ID Cards
• Act as System Administrator for the Campus Safety Records Management System

Requirements:

• A minimum of two years of professional experience in a related field is required.
• Effectively communicate policies and safety procedures to a broad population.
• Use sound judgement in difficult situations and solve problems in an effective manner.
• Demonstrate exceptional customer service to everyone while performing assigned duties.
• Manage time well and be able to prioritize competing tasks.
• Solid computer skills

Compensation: $20.50 per hour
Shift: Saturday & Sunday graveyard: 11pm to 7:30am.
Application Deadline: March 22, 2024
Benefits:
Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program. The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. Employees also have access to our multi-lane swimming pool, fitness center and recreational programs, including our NCAA Division II events.
Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at HR@academyart.edu.