Address
Form of workJob Description
Description
J.P. Patti Tecta America, a leading Commercial Roofing company, has been a trusted expert in roofing since 1917, making it one of the largest roofing firms in the Northeast. As a proud member of Tecta America, J.P. Patti upholds a longstanding tradition of professionalism that spans over a century. Our history of growth and success is attributed to various factors beyond mere tradition.
We are seeking a Service Manager for our location in Saddle Brook, NJ.
The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service.
Job Functions:
- Plan, organize, and establish objectives and goals for duties assigned
- Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
- Review estimates, inspections, letters, scopes, proposals and invoices for service work
- Monitor and teach subordinates
- Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approval
- Review employees according to established Tecta policies
- Maintain open lines of communication with the customers, management and employees
- Liaison with all other departments as needed
- Determine/establish training of any kind that best fits the needs of the employees and the business model
- Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
- Develop and execute a departmental sales plan
- Ensure that customer service needs are being exceeded
- Assist in collection of past due accounts receivable for service related work
- Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
- Issue proposals for service related work
- Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
- Report monthly financials to the President
- Review performance of existing service personnel (field and office) on a regular basis
- Ensure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as needed
- Review the daily service schedule
- Answer phones and e-mails as needed
- Meet with customers as needed
- Maintain the highest level of morale possible by example
Knowledge, Skills & Experience:
- Knowledge of and/or experience with all types of roofing
- Must be able to sell, estimate and develop new business
- Able to read blue prints and understand specifications
- Strong computer skills
- Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
- Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
- Solid verbal, written, interpersonal and listening skills
- Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
- Respond to calls within 24 hours
- 3+ years’ experience in roofing, construction, or related field
JP Patti, Tecta America Company, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc
