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Form of workJob Description
This job has huge growth potential for the right candidate. We are looking for a Printer Field Technician who specializes in Commercial Printer repair and able to handle help desk escalations and provide updates directly to the Service Dispatch Manager
In this role, your duties are :
***You must have field copier repair experience if not, please do not apply***
● Providing technical support and implementation assistance to clients that require superior technical expertise with commercial copiers
● Working with the support ticket tracking system (open, reply, update and close support tickets) and answer phone calls from customers
● Identifying application or environmental issues that occur during evaluation, implementation and ongoing usage
● Investigating customers' issues and communicate them to the next level for further resolution if needed
● Contributing to the product development based on the customers' feedback, common problems and needs
● Providing technical consultations and knowledge transfer to sales and technical support reps, including internal product training.
● Ability to communicate technical information clearly and concisely via email and phone
● Must have at least one of the following certifications:
-Cannon -is a plus*
-Kyocera
-Minolta Konica
***You must have field copier repair experience if not, please do not apply***
