Commercial Loan Servicing Specialist III

Performs a wide variety of duties with the first functions of document preparation, closing and funding of Commercial Loans. Other duties including clerical and accounting duties, compiling reports and other support duties related to Commercial Lending Services.  Receives, reviews and processes Commercial loan documents, maintains loan application files and other duties related to the processing and servicing of the Commercial loan portfolio. Coordinates loan closings.  Ensures that members, prospective members and employees are promptly and professionally served.  Performs other support functions as assigned.

• Interacts with customers, attorneys, title companies, lenders and their assistants, etc. to provide exceptional customer service.
• Reviews and approves all required documentation received, i.e. purchase agreements, corporate documents, lease agreements, landlord subordinations, construction documentation, vehicle titles, etc. as required for the loan.
• Requests for a revised loan presentation if needed. Engages the attorney.
• Reviews closing documents before releasing documents to insure accuracy
• Schedules and coordinates loan closings.
• Ensures all loans are closed and funded according to the approved loan request, Credit Union, regulatory guidelines policies and procedures.
• Coordinates the loan funding and booking.
• Finalizes loan file for post close audit.
• Follows up on any outstanding ticklers and/or exceptions as needed.
• Responsible for updating procedures of job duties as it pertains to related position.
• Be available as need to cross train and perform additional tasks as assigned.
• Adheres to Credit Union Policies.
• Other duties and responsibilities as may be assigned by supervisor.

1. Effectively receiving, reviewing and processing Commercial Loan approvals

a. Reviews assigned loan files to insure accurate documentation/information is being obtained in order to proceed with loan closing.
b. Responsibilities and procedures, inclusive of title insurance (exceptions, endorsements, etc.)
c. Complete initial audit of loan file and coordinate transfer to servicing function for final audit review.
d. Understands and recognizes when exceptions to bank policy and procedures are present.
e. Engages any 3rd party vendors and orders all UCC searches, flood determinations, title commitments, OFAC, etc. as required.
f. Reviews and approves all title commitments, surveys, insurance, fuel supply agreements, UCC searches for lien position and any other third-party documents as needed.
g. Prepares Closing Checklist on each loan and updates the checklist as needed.
h. Prepares Construction Checklist for each loan, if required, and updates the checklist as needed.
i. Coordinates with 3rd party inspector on all construction loans.
j. Orders and reviews all 4506 transcripts.
k. Creates loan file which will contain all documentation.
l. Tracks and updates loan status from approval to funding, keeping department management constantly apprised of pipeline status. Communicates all problems and concerns in a timely and effective manner.
i. Process, procedure or communication issues
ii. Training issues and needs
iii. Service issues and needs
m. Coordinates closing with title company, attorneys, brokers, et al. Understands each party’s
i. Participates in loan closing and disburse loan proceeds
n. Loan documents being sent to title companies
i. Documents prepared accurately; clear closing instructions for title companies Other documents requiring signatures sent with closing documents
o. Maintaining completed loan files after closing &/or ensuring that documents are imaged appropriately
p. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant.
q. Stays informed regarding compliance, process and regulatory changes.

2. Establishing and maintaining effective and professional business relationship with members

a. Ensures that members’ requests, questions and issues are promptly and courteously resolved.
b. Ensures that the Credit Union’s quality and professional reputation are projected and maintained.
c. Communicates effectively with members whose loan requests are denied, explaining reasons and alternatives.

3. Assisting with Loan Servicing functions as assigned

a. Receives and processes disbursement requests promptly & accurately, including document imaging
b. Processes payment of Commercial Loan fees and maintains accurate records of such
c. Assists with updating and maintaining loan files and collateral-related items as assigned
d. Ensures proper maintenance, cleanliness and security of work area, including appropriately securing information and documents containing private or confidential information.

4. Establishing and maintaining effective working relations with Credit Union personnel and management

a. Coordinates activities with other departments and facilitates effective communication as needed
b. Supports training assignments and functions as needed and assigned
c. Communicates all concerns and problems to management timely and effectively
d. Attends and participates in meetings as required
e. Completes special projects as assigned

5. Effective performance of assigned clerical functions

a. Answers incoming division/department calls; takes messages and directs calls to appropriate personnel
b. Assists and supports department personnel as needed
c. Addresses questions and problems promptly, courteously and professionally
d. Prepares reports and records promptly and accurately as assigned
e. Attends and participates in meetings &/or training sessions as assigned

Training/Education/Certification:

• High school graduate or equivalent
• Coursework in general office skills

Required Knowledge:

• Knowledge of Credit Union policies and procedures
• Knowledge of related computer applications including Laser Pro, TellerPro, LoanPro, CSAir, Flex, Imaging, Word, Excel and other web applications

Experience Required:

• 3+ years of experience with Commercial Loan processing/closing.
• 3 + years of Document Preparation.
• New Accounts or teller experience preferred
• One year general office experience, preferably in financial environment
• Loan quality assurance or loan secretary experience helpful.

Skills/Abilities:

• Strong word processing skills
• Professional appearance and attitude.
• Organized, Accurate and attentive to detail
• Excellent communication (verbal, written, listening), public relations and telephone skills
• Able to use PC and related applications, printer, phones and basic business equipment
• Self-driven, ability to work independently and as part of a team.

Must be able to exercise discretion and good judgment