Address
Form of work
SalarySchedule: Mon- Fri Overview:
1. Effectively monitoring, maintaining and reporting for various commercial servicing functions.
2. Establishing and maintaining effective and professional business relationships with members.
a. Ensures that members’ requests, questions and issues are promptly and courteously resolved.
b. Ensures that the Credit Union’s quality and professional reputation are projected and maintained.
c. Communicates effectively with members on Loan Servicing issues, explaining reasons and alternatives.
3. Establishing and maintaining effective working relations with Credit Union personnel and management
a. Coordinates activities with other departments and facilitates effective communication as needed
b. Supports training assignments and functions as needed and assigned
c. Communicates all concerns and problems to management timely and effectively
d. Attends and participates in meetings as requirede. Completes special projects as assigned
4. Effective performance of assigned clerical functions
a. Answers incoming division/department calls; takes messages and directs calls to appropriate personnel
b. Assists and supports department personnel as needed
c. Addresses questions and problems promptly, courteously and professionally
d. Prepares reports and records promptly and accurately as assigned
e. Attends and participates in meetings &/or training sessions as assigned Qualifications:
Required Knowledge:
Experience Required:
Skills/Abilities:
Performs a wide variety of duties relating to enforcing the terms of the loan documents, maintaining reporting and tracking of various Commercial Loan Servicing functions such as monitoring the underlying asset, securing the loan, tracking insurance policies, UCC filings, property taxes, quality control, month-end processes and collateral releases. Responsibilities also include loan booking and funding, processing of wires and payoffs, loan set-up review, research, and other support functions as assigned. Ensures that members, prospective members and employees are promptly and professionally served.
Responsibilities: Essential Duties and Responsibilities
Interact with members, title companies, loan underwriting, legal counsel, etc. to provide exceptional member service.- Assist in the booking and funding of new loans, loan modifications and renewals.
- Perform post-closing review to ensure loans are boarded onto the system accurately and imaged properly.
- Respond to Commercial Loan maintenance ticklers, i.e., loan maturities, renewals, property taxes and UCCs.
- Track and monitor interest rate index changes and report to management.
- Assist in managing the interest rate reset process for adjustable rate loans and generate rate change notifications to be sent to borrowers
- Process transactions for loan participations purchased from/sold to affiliates and other financial institutions.
- Review and process late fee notices.
- Track and monitor UCC expiration dates and prepare filings of continuations and terminations.
- Preparation of payoff statements, process loan payments, payoffs, and advances for all loans.
- Timely filing of lien releases at the time of loan payoff.
- Manage appraisal bid and selection process. Maintain appraisal system including managing and updating approved appraiser list.
- Manage and complete internal property inspections for commercial properties. Review third party inspection reports and make recommendations based on results.
- Interact with insurance companies, monitor insurance requirements and update database with revised insurance information.
- Balance G/L accounts as assigned.
- Responsible for updating procedures of job duties as it pertains to related position.
- Be available as needed to cross train and perform additional tasks as assigned.
- Adheres to Credit Union Policies.
- Other duties and responsibilities as may be assigned by supervisor.
1. Effectively monitoring, maintaining and reporting for various commercial servicing functions.
2. Establishing and maintaining effective and professional business relationships with members.
a. Ensures that members’ requests, questions and issues are promptly and courteously resolved.
b. Ensures that the Credit Union’s quality and professional reputation are projected and maintained.
c. Communicates effectively with members on Loan Servicing issues, explaining reasons and alternatives.
3. Establishing and maintaining effective working relations with Credit Union personnel and management
a. Coordinates activities with other departments and facilitates effective communication as needed
b. Supports training assignments and functions as needed and assigned
c. Communicates all concerns and problems to management timely and effectively
d. Attends and participates in meetings as requirede. Completes special projects as assigned
4. Effective performance of assigned clerical functions
a. Answers incoming division/department calls; takes messages and directs calls to appropriate personnel
b. Assists and supports department personnel as needed
c. Addresses questions and problems promptly, courteously and professionally
d. Prepares reports and records promptly and accurately as assigned
e. Attends and participates in meetings &/or training sessions as assigned
Training/Education/Certification:
- High school graduate or equivalent
- Coursework in general office skills
Required Knowledge:
- Knowledge of Credit Union policies and procedures
- General knowledge of Commercial Loan documents;
- Knowledge of related computer applications including Laser Pro, Inbranch, LoanPro, Flex, Trex (imaging), Word, Excel and other web applications
Experience Required:
- 3+ years of experience with Commercial Loan Servicing/processing/closing preferred.
- New Accounts or teller experience preferred
- One year general office experience, preferably in financial environment
- Loan quality assurance experience helpful.
Skills/Abilities:
- Strong Excel and Word skills
- Accounting skills
- Professional appearance and attitude.
- Organized, Accurate and attentive to detail
- Excellent communication (verbal, written, listening), public relations and telephone skills
- Able to use PC and related applications, printer, phones and basic business equipment
- Self-driven, ability to work independently and as part of a team.
- Must be able to exercise discretion and good judgment
