Commercial Loan Processing Manager

Manager, SBA Loan Processing
Direct Hire, Pay: $120k
CA - Livermore
SBA Loan Processing Manager
Position Overview
The SBA Loan Processing Manager will manage all processing and closing functions of SBA loans. The Manager will provide leadership and guidance to ensure Bank follows all the Bank and SBA guidelines and requirements. The Manager oversees the workflow of staff to ensure department service level agreements are achieved, adherence to policies, procedures, and regulations, and supports department continuous process improvements.
Role and Responsibilities
Oversee all activities and reporting of processing and closing SBA loans
Build out and manage a team of SBA loan processors and may occasionally assign themselves to close loans
Manage the workflow of the processing team centered upon efficiency, timeliness, and quality in efforts toward maximizing the client experience
Provide support as an SBA processing subject matter expert in documentation, guidelines, procedures, policies, and industry best practices
Ensure the Loan Processing, packaging, and closing functions are in compliance with bank policies, procedures, and SBA requirements
Reviews the quality of the loan closing file ensuring documentation in the file adheres to bank and SBA requirements
Facilitates communication with SBA via Etran, direct submissions, or directly with SBA Officials
Provide support in review of documentation specific to loan closing such as title, appraisal, purchase agreements, leases, bank statements, and entity documentation adhering to bank and SBA requirements
Exercise independent decisions regarding compliance with Bank and SBA requirements and communicates independently to the SBA Director and/or SBA Officials in seeking resolutions
Oversee and monitor the timely resolution of closing-related loan exceptions and post-closing ticklers
Collaborate with the secondary market team to ensure loan sale activities are successful and timely
Address/resolve exception items noted from Loan Review/Audits
Manages third-party vendor relationships, as appropriate and as required by SBA Director
Update and maintain department processing policies and procedures
Communicate with appropriate Director(s) and/or Executive Management on recommendations for improving efficiency, productivity, quality, and associate development
Minimum Qualifications
Minimum of five (5) years of Commercial Loan Processing and Closing, specifically in SBA lending
Strong knowledge of business escrow, real estate escrow, and title processes and requirements
Extensive knowledge of the loan process, documentation, requirements, and terminology
Bachelor’s Degree in business administration or equivalent related experience
Minimum of two (2) years management experience
Ability to promote an inclusive and collaborative team environment
Knowledge of all necessary computer applications including, but not limited to, CAFS, Microsoft Outlook, Word, and Excel, nCino experience strongly preferred
Ability to train, coach, develop, and motivate direct reports
Basic knowledge of accounting
Strong communication skills (verbal and written)
Excellent organizational skills and ability to manage multiple projects and assignments
Professional business etiquette
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Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.