Commercial Lines Account Executive

Zander Insurance is a family/employee-owned agency in business for almost 100 years.. We know that job seekers have lots of choices regarding who they want to work for today. Zander remains a top employer in Nashville because of our stability, our great benefits but most of all, the outstanding team members who give their best to our clients and each other every day. We are seeking a Commercial Lines Account Executive to join our existing team. The ideal candidate will have a strong background in Commercial Property/Casualty products and workflow.

In this role, you'll assist existing clients in securing and maintaining the protections they need for their business. You will be the primary person communicating with these clients as their advocate and perform essential duties to assure that our clients receive prompt and professional attention for all of their needs throughout the year.

RESPONSIBILITIES:

• Interact with all clients, carriers and vendors according to the Zander Four Pillars of Customer Service (Anticipate, Educate, Empathize, Own).
• Utilizing industry experience and knowledge, provide comprehensive client support handling day to day service tasks such as issuing client certificates, handling endorsement requests, managing payments and billing inquiries.
• The timely handling of all aspects of renewals, to include gathering up-to-date coverage and exposure information, preparing renewal submissions, marketing the renewals with qualified carriers, and presenting the renewals to clients, ensuring clients maintain continuous coverage.
• Effectively manage and apply problem solving techniques to various issues concerning cancellations, loss of coverage, claims, audits, receivables, carrier issues and other challenging renewal scenarios.
• Review all applications, policies, endorsements, and audits for accuracy.
• Review client policies along with other team members to identify risk and exposure, advise on the proper values for the client's assets, and recommend appropriate and cost-effective solutions.

• Build and maintain a positive relationship with clients, carriers, vendors and team members, displaying strong communication, interpersonal and organizational skills.

MINIMUM POSITION QUALIFICATIONS:

• Property and Casualty license required.
• Three plus years of direct Commercial Lines experience.
• Comprehensive knowledge of Property and Casualty insurance plans, markets, and carriers.
• Ability to communicate complex rules to clients to achieve understanding and facilitate decision making.
• Significant experience with Agency Mgt Systems (Applied EPIC preferred).
• Demonstrated proficiency in Microsoft Office software products.
• High School Diploma or equivalent.
• Typing 45 words per minute.
• Demonstrated experience in the following:

1. Managing multiple concurrent projects with shifting priorities.
2. Strong written and verbal communication skills.
3. Excellent analytical skills.
4. Working in a fast-paced, team-oriented, and deadline-oriented environment.

WHAT WE HAVE TO OFFER:

• Employee Stock Ownership Plan (ESOP) - Zander is 49% employee owned. That means when we earn money, you earn money.
• Profit Distribution paid monthly.

• Retirement: We’ll match up to 5% (dollar for dollar) of your salary on your 401(k).

• Paid Time Off: We encourage all employees to take advantage of their 15 days of paid time off and 16 total Flextime hours each year.

• Health Insurance: Zander pays 100% (and we contribute a generous amount to your HSA).
• Dental Insurance: Zander pays 100%.
• Vision Insurance: Generous option with nominal costs available.
• Long-Term Disability Insurance: Zander pays 100%.
• Short-Term Disability Insurance: Voluntary benefit.
• Basic Life Insurance and Voluntary Life/Dependent Life:
  1. Zander pays 100% of the basic life of $25,000.
  2. With voluntary life, you can add additional life coverage above the $25,000 Life/AD&D that Zander pays for.
• Identity Theft Protection: Zander pays 100% for you AND your dependents!

• And much more!

ESSENTIAL FUNCTIONS:

These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
• The employee is occasionally required to use hands and fingers to operate, handle, and reach;
• Specific vision abilities required by this job include close vision and the ability to adjust focus;
• Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;
• Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
• Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;
• Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
• Sit & stand for extended periods of time up to 7 hours per day;
• ·Must be able to walk up and down stairs (there are no elevators in the 2-story main office
• Building);
• Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
• The noise level in the work environment is usually moderate to loud.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.