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SalaryJob Title: Commercial Cleaning Operations Manager
Job Summary:
Job Summary:
We are seeking a motivated and experienced Operations Manager to oversee Commercial Cleaning accounts in the Sedona Area. In this role, you will be responsible for maintaining the company's guest service standards, managing the delivery of exceptional service, and promoting a team-oriented environment. The ideal candidate will have 3+ years of relevant experience in a janitorial management or hotel housekeeping department and be proficient in the use of MS Word, Excel, and Outlook.
Responsibilities:
Responsibilities:
- Manage all operational functions consistent with the strategic plan/vision for the department, the division, and the property.
- Manage the delivery and measurement of guest service standards within cleaning, consistent with the company’s established guidelines/standards.
- Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
- Promote and develop a team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
- Ensure adherence to guest service standards within established departmental policies and procedures. Evaluate and offer corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
- Manage accountability processes for division; ensure compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
- Manage short and long-term departmental objectives. Monitor, document, and notify Director of Operations/ President of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
- Continuously evaluate staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.
- Respond to client interactions in a professional and timely manner, achieving positive client/problem resolution.
- Engage and create a positive environment team members experience. Retention and develop future leadership.
- Establish and maintain effective working relationships with all departments.
- Work closely with the Scheduling associates to ensure all billing processes are handled in accordance to policies, procedures, and established timelines.
- Perform other job-related duties as requested.
Qualifications:
- Three years of relevant experience in a hotel/timeshare housekeeping department.
- 3+ years of supervisory experience in a hotel/resort complex, preferred.
- Proficient in the use of MS Word, Excel, and Outlook.
- Fluency in English required; fluency in secondary (Spanish) language, preferred.
- Technical knowledge/understanding of a hotel/Timeshare management system.
- Knowledge/understanding of OSHA, chemicals, formulas, fabric equipment, production, flow methods, etc.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and effective listening abilities.
- Ability to lift/carry up to 20 lbs. at a time.
- Strong leadership qualities.
