College Recruiter, Lead Engagement - Fiu Online (532159)

Florida International University is classified by Carnegie as a R1: Doctoral Universities - Highest Research Activity and recognized as a Carnegie engaged university. It is a public research university withcolleges and schools that offers 196 bachelor’s, master’s and doctoral programs in fields such as engineering, computer science, international relations, architecture, law and medicine. As one of South Florida’s anchor institutions, FIU contributes almost $9 billion each year to the local economy. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission. FIU has awarded more than 220,000 degrees and enrolls more than 54,000 students in two campuses and three centers including FIU Downtown on Brickell, FIU@I-75, and the Miami Beach Urban Studios.FIU’s Medina Aquarius Program houses the Aquarius Reef Base, a unique underwater research facility in the Florida Keys. FIU also supports artistic and cultural engagement through its three museums:Patricia & Phillip Frost Art Museum, theWolfsonian-FIU, and theJewish Museum of Florida-FIU. FIU is a member ofConference USA and more than 400 student-athletes participating in 18 sports. For more information about FIU, visithttp://www.fiu.edu/.

College Recruiter, Lead Engagement - FIU Online (532159)

Job Summary:

Supports the FIU OnlineLead Engagement call center by engaging with the prospective learner lead pipeline and assisting prospective FIU digital learners from the initial point of contact with the university through the Lead Engagement stage to the point of handoff to the Prospective Learner Coaching team. Performance in this role requires navigating inbound and outbound calls, support for the departmental inbox, chat, engagement platforms, and time trad appointments in alignment with the FIU Online role as the university's Online Program Experience (OPX) driver.

• Supports the recruiting and Lead Engagement process by communicating with prospective digital learners through a variety of communication channels, cultivating and enhancing enrollment interest from the point of initial inquiry, submission of the application, through to enrollment depending on team assignment.
• Responds to prospective learner inquiries regarding program information, enrollment, registration, escalating queries or referring learners to Prospective Learner Coaches as needed.
• Conducts recruitment outreach, documents contacts, sets and completes appointments with prospective learners to support business unit goals for lead-to-enrollment conversion, learner experience, and program enrollment goals.
• Participates in recruiting events and promotional activities such as call-a-thons, information sessions, open houses, and so on.
• Collaborates with the Manager, Lead Engagement to suggest methods of improving area operations, efficiency, and service to internal clients and prospective learners.

Minimum Qualifications:

Bachelor's degree and 1 year of relevant experience or a Master's Degree.

Departmental Requirements:

Ability to work late evenings based on weekly rotation schedule (Monday-Friday 1pm-9pm)

Desired Qualifications:

• Experience working with students in an educational setting
• Experience with coaching and/or advising students
• Experience in a sales or call center environment
• Experience using a Customer Relationship Management (CRM) system

Salary: $40,000-$45,000

Work Schedule:

Begin time: 9:00 AM
End time: 5:30 PM

Pre-Employment Requirements:

Criminal Background Check

Other Information:

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University.

For further information or to apply, please visit careers.fiu.edu and reference Job Opening ID 532159.

Florida Statute 1010.35 - Screening Foreign Researchers

Pursuant to Florida law, any citizen of a foreign county who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information in the application: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country; a complete copy of your passport; the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.