Collector - Patient Accounts

Location: University Commons Campus; 6301 University Commons, South Bend, IN 46635

Hours: Full Time; Hours: Monday-Thursday 8:00am-5:00pm, Friday 8:00am-4:00pm

Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

The South Bend Clinic works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• Wellness program that includes complimentary subscriptions to Noom and Calm apps. 
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• Profit-sharing program

The Journeys and Adventures that Await

• Works assigned listing of aged accounts in a timely manner, resolving any billing issues that delay reimbursement and follows up appropriately.
• Initiates a high volume of patient and/or insurance contact to encourage timely payment, adhering to Clinic collection policies and documenting accounts and encounters with clearly written documentation.
• Is available to answer incoming phone calls from physician offices or patients for accounts that require prepayment or payment on exiting debt prior to appointment scheduling, resolving according to the collection policy and guidelines.
• Brings encounters to resolution by acting as a liaison between patient and payer, when needed, to provide the patient and/or payer with clear and accurate billing information to expedite payment in full. Has a full understanding of multiple payers, payer issues, contractual obligations, and patient responsibilities.
• Fully exhausts internal collection efforts prior to referring an account for outside collection activity and prepares clear and accurate paperwork for the turnover process.
• Uses tact and sensitivity in communicating effectively and respectfully with physicians, patients, families, and coworkers.
• Has a thorough understanding of accounts, encounters, budgets, and invoices and can recognize coding or posting errors.
• Fully understands and can perform accurate account corrections.
• Performs all other duties as assigned.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Takes initiative to seek out tasks and duties or to assist others as necessary.
• Adheres to HIPAA guidelines.
• Performs other duties as assigned when appropriate.

The Experiences You Bring 

Education/Certification/License: 

      High school diploma or equivalent is required.

Knowledge, Skills, and Abilities:

      Prior experience in collections in a health care setting preferred. 

      Position requires: a) ability to perform simple mathematical equations; b) ability to use 10 key calculators proficiently; c) excellent               verbal and written communication skills.

      Computer skills and accurate typing required. Must possess strong analytical skills.  Must possess excellent customer service skills.