Cma Patient Access Specialist-Gastroenterology

JOB RESPONSIBILITIES:

Assists physician/provider by rooming patients and documenting signs/symptoms, vital signs and BMI, reviews and documents medical, surgical, and family histories, medications and any other pertinent information the provider needs to make an informed decision regarding the patient’s care and plan of treatment.

Performs set-up for procedures and assists provider with procedures. Performs dressing changes, suture/staple removal, cast removal, DME fittings, prepares injections and obtains prior authorizations for medication.

Fields phone calls from patients regarding medical questions, test results, medication refills etc. and communicates effectively with the respective provider regarding the issue and documents appropriately. Faxes and electronically transmits prescription refills to pharmacies as requested by the patient and authorized by the provider.

Schedules tests and procedures and obtains prior authorizations for those tests and procedures. Communicates effectively with the operating room staff when scheduling procedures and communicates with other departments regarding tests that are scheduled in that department. Documents appropriately in the patient’s medical record regarding any scheduled tests/procedures. Reviews and explains any preparations and instructions for scheduled tests and procedures. Ensures the patient understands said instructions. Initiates and follows up on cardiac and medical clearances for said tests/procedures.

Prepares patient medical records for upcoming appointments to ensure all test results and/or outside records are obtained and ready for provider to review prior to the patient’s arrival for their scheduled appointment. Enters orders into electronic medical record (EMR)system as directed by physician. Faxes or electronically transmits/receives medical records for continuity of care. Completes Family and Medical Leave Act (FMLA) and Short and Long-Term Disability paperwork and coordinates with the Medical Information Department if additional medical records are requested along with said paperwork.

Orders medical supplies and medications. Coordinates disposal of bio-hazardous materials with Johnson Memorial Health (JMH) and restocks patient exam rooms. Maintains cleanliness of patient exam rooms and nursing area. Maintains sample medication counts and logs. Works with the Pharmacy Department to properly dispose of expired medications. Performs instrument sterilization and proper maintenance of the autoclave.

Coordinates incoming and outgoing referrals. Schedules appointments, completes registrations, scans insurance card(s), photo ID(s) and other pertinent information into the patient’s electronic record. Collects and posts co-payments and ensures that the appropriate insurance referral or authorization is received which allows us to consult and treat the patient for the condition for which they are scheduled. Runs insurance eligibility in Cerner and multiple websites to ensure the patient has active coverage and scans this information into Revenue Cycle system.

Performs other related duties as assigned.

Clearly communicates and continuously supports the Mission and Values of JMH.

Conducts all activities in compliance with applicable laws, regulations, standards, and hospital policies and procedures including blood and body substance precautions.

EDUCATION, EXPERIENCE AND TRAINING:

High school graduate in addition to specialized courses to include the successful completion of, and graduation from, a recognized medical assistant training course or equivalent experience required. Current CMA (AAMA), RMA, NCMA or CCMA certification required. Requires current BLS or CPR for Healthcare Providers certification within 6 months of hire. At least one year of related Medical Assistant experience obtained in physician’s office or similar setting.

Johnson Memorial Health is a nationally-recognized network of physicians, services and healthcare resources based in Johnson County, Indiana. The centerpiece is Johnson Memorial Hospital, located in Franklin Indiana, just 20 minutes south of Indianapolis.

All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected characteristic under applicable law.