Collector, Liquidation

Description

The Collector, Liquidation supports and resolves member repossession, foreclosure, and charge off accounts to maximize collections. A Collector, Liquidation balances maintaining strong member relationships and meets member service standards with maximizing collections.

Primary Responsibilities:

• Contact delinquent charged off members regarding their loans by phone, mail, and email; take appropriate action to cure the full balance by payment plan or settlement, following established procedures and regulations
• Perform integral asset searches on charged-off accounts to recover losses
• Evaluate deficiencies in documentation or collateral and financial information to determine borrower’s ability to repay
• Develops repayment, collateral and documentation plan following established procedures and regulations, including partnering with management on initiating legal action
• Conduct skip tracing post charge off, as necessary, to obtain contact information in order to contact delinquent/defaulted members
• In partnership with management, review and approve/deny system override requests from other departments on charge-off accounts
• Participate in department projects and initiatives, including systems upgrades, quality control, and testing

Experience and Education Requirement:

• Minimum Education: High School Diploma or equivalent
• Minimum 2 years’ experience in third party collections or charge off collections, preferably in the financial services industry
• Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is required
• General understanding of loan calculations including APR, amortization schedules and simple interest calculations
• Ability to effectively prioritize tasks, effectively handling a variety of responsibilities
• Strong listening skills with ability to ask probing questions to determine member needs and overcome objections
• Ability to solve problems with effective decision making skills an attention to detail
• Ability to communicate clearly (verbal and written) and and influence
• Ability to professionally handle sensitive documents
• Familiarity with a core banking system
• Working knowledge of Microsoft Office Suite
• Certification/License: N/A

Location: Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro, OR: $20.67 - $24.52 + annual bonus

Benefits options include:

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

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First Tech is not currently offering Visa sponsorship for this position