- Remains cognizant of and adheres to credit union policies and procedures and regulations pertaining to the Bank Secrecy Act.
- Maintains the negative share category by contacting members to negotiate repayment on defaulted share accounts.
- Upholds NASA Federal's mission and core values.
- Posts transfers, late payments and payments to negative shares.
- Prepares and mails correspondence to members.
- Performs skip tracing including pulling credit reports, using specialized software, on members with negative account balances.
- Updates the computer system with current information on members.
- Assists members in any corrections required on their accounts.
- Recommends adverse action for negative shares (blocked or suspended lines of credit).
- Balances collection department (branch) totals.
- Maintains the returned check queue.
- Prepares and distributes Daily Delinquency Report.
- Reviews and submits invoices for approval.
- Acts as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts.
- Maintains an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day.
- Maintains an assigned delinquent loan/VISA category.
- Collects title and insurance information from members as needed to protect NASA's Security interest
- Follows appropriate state guidelines when recommending the repossession of vehicles.
- Assists in the categorization of proceeds from repossessions to enable accurate processing.
- Recommends legal action.
- Processes delinquent re-writes for referral to Member Solutions and monitors Re-Age program accounts for compliance.
- Reviews member's requests to Re-Open share accounts.
- Terminates Lines of Credit and sends Adverse Action notices.
- Proactively handles 1st payment default loans to monitor for potential fraud.
- Minimum of one year of related experience and/or training in a credit union/financial institution Collections environment
- Exceptional phone etiquette
- Ability to multi-tasks in a fast-paced environment
- Detail oriented
- Ability to work well independently and /or in a team environment
- Fluency in Spanish is a plus
- Monday - Friday: 9:00AM-6PM (varied shifts)
- Saturdays: 9:00AM-2:00PM
- $50,000 - $60,000 / Annually (based on experience)
- 401(k) match to 6% of earnings - immediate enrollment and 100% vesting
- Choice of two health plans
- Dental
- Vision
- Life Insurance - no cost
- Long-term Disability Insurance - no cost
- Employee Assistance Program - no cost
- Paid vacation
- Paid sick time
- 11 Paid holidays
- Profit Sharing eligible
- Pet Insurance
- Identity Protection