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SalaryCollections Specialist (Remote)
Staples is business to business. You’re what binds us together.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
What you’ll be doing:
- Collect cash for open Accounts Receivable.
- Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Team Lead if/when problems or concerns arise.
- Ability to research Accounts Receivable issues and reconcile payment remittances.
- Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
- Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA.
- Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement.
- Propose and implement process improvement opportunities to the customer for identified customers.
- Build Standing Operating Procedures (SOP) for High effort accounts.
- Independently perform root cause analysis on customer issues.
- Drive and Host conference calls to find resolution to issues and resolve past due.
- Provide internal/external customer ad hoc reporting and/or statements.
- Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
- Independently summarize and present findings from account reconciliations to customer and internal Staples Teams, including Sales Rep, Director and AVP, Customer Setup and Contract Gateway Teams.
What you bring to the table:
- Ability to approach customers with a customer service type approach.
- Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers.
- Broad ERP Experience in large systems (Oracle, SAP etc.).
- Strong analytical skills.
- Intermediate and higher skills in Excel.
- Excellent written skills and verbal skills.
- Time management and strong organizational skills.
- Strong presentation skills such as PP, Agendas, Note taking.
What’s needed- Basic Qualifications:
- 3+ years of experience in B2B Credit and Collections or Associates or Bachelor’s Degree
What’s needed- Preferred Qualifications:
- Associates or Bachelor’s Degree in Business Management or Finance
- Use of Collection Software (Webcollect, Getpaid etc.)
- Understanding of Accounting Principles
- Understanding of Credit Management processes
- Proficiency in Microsoft suite and O365
- Familiarity with different methods of billing and invoicing customers
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
