Credit & Collections Specialist

Granite City Electric Supply is the area's premiere electrical distributor serving electrical contractors as well as residential, commercial and industrial customers for over 100 years.  With branches covering Massachusetts, Rhode Island, New Hampshire, Vermont, New York and Connecticut, we are the largest regional independent electrical supply company and the official distributor of electrical supplies to the Boston Red Sox. 

Summary:  

We are looking to hire 2 Credit and Collections Specialist's. A Credit and Collections Specialist should have the ability to perform telephone collection of past due customer accounts and resolve credit and collection inquiries and complaints. Additionally, the individual must be able to review age analysis reports to resolve any delinquencies immediately. If you believe you would be a good fit for this position, please apply today. We offer great benefits, competitive pay, and more!

Essential Functions: 

• Make regular, consistent collection calls to past due customers to obtain payment commitments.
• Follow up on commitments and promptly follow up on all that go delinquent.
• Alert supervisors/sales team to problem situations for possible suspension of further credit. 
• Maintain neat, orderly document and collection contact files. 
• Establish credit worthiness by gathering credit reports/information/applications
• Familiar with Bankruptcy, Collections, and Insufficient check procedures.
• Provides customers with their account information and resolves billing/payment disputes by researching account history and scanning documentation that clarifies issues.
• Consistently and promptly follows up with customers to bring quick closure to open issues.
• Conducts all customer contacts in the spirit of providing friendly, courteous, exceptional service.
• Research customer credit balances and process customer refunds as appropriate.
• Other duties as required during various financial and banking audits

Position Requirements: 

• Excellent attention to detail with strong analytical capabilities.
• Proficiency in collections methodology, rules, regulations, and laws.
• Basic understanding of MS Word, Excel, Outlook.
• Strong verbal & written communication skills, ability to communicate clearly with both internal & external customers.
• Solid personal assertiveness skills and ability to resolve issues effectively.
• Self-starter; able to take initiative and make decisions with minimal direction.
• Solid time management skills with ability to prioritize to successfully balance multiple tasks and requests.
• Ability to handle highly sensitive and confidential information.
• Adaptability / flexibility / willing to change & adjust with business conditions.
• Team player, Multi-tasker.
• Works with a sense of urgency.
• Full Time/in office position at one of our branches

Education and/or Experience:   

• Minimum of 3 to 5 years of Credit and Collections.
• Equivalent education or experience may be substituted for the above.

Granite City offers competitive wages, great benefits including medical, dental, vision, life, STD/LTD, 401k, vacation, holiday, sick and more!  Join our team and work among the best in the industry!

We are an equal opportunity employer. Minority/Female/Disabled/Veteran    

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify.