Collections Specialist

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR

For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.

BSN SPORTS is hiring a Soft Collections Specialist (B2B) to join our DFW team and serve on the front line in one of the most dynamic industries in the world: sports. As a part of the BSN Team, your work will have an impact on so many individuals from youth leagues and schools to corporate offices by increasing pride and community spirit.

Primary Responsibilities:

• Under direct supervision of the Collections Supervisor, the Soft Collections Specialist is responsible for all aspects of collections on assigned accounts.
• Research and reconciliation of open AR to identify and resolve past due invoices.
• Initiate collections of past due items via telephone and email in order to reduce past due balances.
• Effectively handle high volume of inbound and outbound calls.
• Thoroughly note all collection activity and follow up on item until final resolution is complete.
• Negotiate payment arrangements.
• Build and maintain a positive business relationship with internal/external customers.
• Identify and communicate opportunities for process improvements.
• Participate in special projects, and perform other related duties as assigned.

Required Qualifications:

• Minimum 1+ years of recent experience in a customer service environment with a proven record of reducing past due balances with a soft collection approach.
• Intermediate proficiency in Microsoft Office (Word, Excel and Outlook).
• Demonstrated ability to take initiative and work independently in a fast-paced environment with minimal supervision.
• Must possess excellent organizational and multi-tasking skills.
• Strong problem-solving skills.
• Strong verbal and written communication skills must be able to effectively communicate with external and internal customers.

Preferred Qualifications:

• Strong Customer Service Background
• Taking payment over the phone
• College Degree
• Experiece utilizing High Radius or SAP programs

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.