Collections Representative

Collections representatives help consumers with obtaining financial assistance by providing excellent customer service while assisting customers with repaying their debt. This position works with a department of highly motivated and successful agents who take pride in their work. This is a remote position.

Sign-On Bonus provided for new hires with a minimum of 12 months collections experience in a contact center environment.

In-person interviews are being conducted on 1/31 and 2/1 at our Wichita office

Responsibilities

• Receive inbound and make outbound calls collecting outstanding receivables.
• Provide exceptional customer service by answering general inquires, invoice questions, and addressing customer concerns.
• Contact and notify customers of delinquent accounts by telephone to solicit payment.
• Locate and monitor overdue accounts, using a variety of systems.
• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Record information about financial status of customers and status of collection efforts.
• Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
• Meet Production Goals: Promise to pays, dollars collected, individual, team and/or department goals.
• Perform all tasks in compliance with company policies and procedures.
• Develop and maintain positive, professional relationships with peers, and customers.

Knowledge, Skills and Abilities:

• Excellent verbal communications skills with the ability to make quick, accurate, and appropriate decisions.
• Strong active listening, negotiation, and persuasion skills
• Ability to analyze problems and resolve in a timely manner.
• Ability to read and write clear and understandable instructions.
• Self-starter with the ability to work independently and collaboratively in a team to achieve goals and identify and solve problems.
• Ability to work in a rapidly changing deadline driven environment while effectively managing multiple responsibilities and prioritizing accordingly.
• Working knowledge of Word, Excel, Outlook, and PowerPoint.

Experience and Education

• High School Diploma or equivalent.
• 1 year of collection or call center experience strongly preferred.
• Hospitality Industry experience a plus.
• Bilingual candidates a plus.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently required to sit and talk on the phone for long periods of time.