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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health is seeking a Senior Representative, Collections to join our team! The Senior Representative is responsible for managing a portfolio of business to business receivables in a fast-paced healthcare environment. Partnering with clients and internal team members to maximize cash flow while maintaining a positive client relationship. Adherence to corporate and regulatory policies, negotiation of payment arrangements, and ability to understand contracts. Display a professional manner, offering solutions and suggestions for process improvements and working closely with Management to exceed collection goals.
Key Responsibilities:
- Effective and efficient resolution of client account balances within prescribed company and federal guidelines and policies via phone, letter and email correspondence.
- Identify targeted accounts for improvement in delinquency.
- Develop work out strategies with customers which includes promissory notes, payment and release agreements and settlement and release agreements. Responsible for reviewing customer contracts to ensure compliance.
- Other duties as assigned.
Required Qualifications
- 3+ years of experience in Accounts Receivables
- 5 years of experience with Microsoft Office, including but not limited to Word and Excel
Preferred Qualifications
- 3+ years of experience withBusiness to Business (B2B)
- Advanced knowledge of the healthcare industry is preferred, as well as working knowledge of Medicaid, Medicare & third party insurance.
- Demonstrate a comprehensive knowledge of FDCPA, HIPPA, compliance guidelines and related laws and regulations.
- Knowledge in an internal billing and collections systems is preferred.
- Excellent customer service, listening, and communication skills and be able to persuade and negotiate with customers.
- Ability to work independently and be able to understand, carry out and provide detailed instruction.
- Ability to interact with others from internal and external areas with various levels of authority/responsibility.
- Advanced problem solving, analytical and interpersonal skills, demonstrating the ability to work as a team player within the Corporate Collections Department as well as all other areas of the organization.
- Demonstrate the ability to identify and analyze trends and patterns.
- Experience with documentation and research/reconciliation as it relates to pharmaceutical account billing is preferred.
- Detail oriented results driven, flexible, organized, and open to suggestions.
- Able to work concurrently on several projects, each with specific instructions that may differ from project to project.
Education
- High School Diploma or GED or equivalent experience required. Bachelor's degree highly preferred.
Pay Range
The typical pay range for this role is:
$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
