Collections Lead

RT² offers the most flexible cutting-edge Retail Management Solutions that encompass sales,
inventory management, frontline employee management and engagement, payments, business
intelligence, and digital automation tools for the wireless industry. We support Fortune 500
companies, unify their customer experience, and remove pain points across multiple retail touch
points. RT² prides itself on fostering a team-oriented culture and a dynamic work environment,
where team members are set up to make meaningful contributions across the organization.
Collections Lead - The Collections Lead position is a non-exempt position reporting to the Collections Manager while providing leadership support to the Collections Team – this includes providing coaching and development to team members through quality control measures. The team member will assist with escalated internal and external customers when issues are encountered. This will include fielding calls, responding to Debit Info requests and field staff regarding dealers’ account status and follow-up. The incumbent will prepare accounts for collections and report direct payments. Candidates must have open availability as the schedule for this role is based on business needs – current hours of operation range between Monday-Friday from 7am-8pm EST and Saturday 8:30am-5pm EST.

• Providing leadership support to Collections Manager by ensuring compliance with Collections Team members with development and coaching.
• Primary resource for Risk Management and Risk Analysis.
• Handling escalations from consumers in the form of calls, emails, etc.
• Compliance audits and reviews to ensure optimal performance.
• Reviews chargeback/debit returns information from Daily Returns report for assigned territory.
• Initiates appropriate action based on outstanding customer balances including placing collection calls to customers and performing related follow up activities such as reconciliations, credit adjustments, bad debt write-off recommendations, refund requests, customer past due notifications and other transactions or reports as needed according to company policies and procedures.
• Answer incoming calls from dealers, other clients, and sales.
• Reviews and responds to all Debit Info inquiries.
• Resolves and researches issues on a timely basis using various systems and other tools.
• Identifies payments received in Bank of America and JP Morgan Chase, applies the payment to the proper dealer accounts and sends Payment Confirmations to appropriate internal staff and sales force.
• Adjusts the dealer’s status in the control system.
• Initiates and maintains harmonious relationships with customers, field and headquarters personnel, credit and collection agency and others whose working relationships and concerns are essential in achieving the credit and collections department goals.
• This position is responsible for monthly reports, to specified carriers, giving updates on dealers with lingering outstanding balances.
• Serves as backup for other Collection staff as needed.
• Completes and submits an excel for Dealer and Master Agent refunds and/or re-debits.
• Processes the Master Agent Commission payments or other business tasks.
• Research RMA Purchase Order details for Marketplace returns.
• Provides payment details for Supplier’s upon request.
• Verifies payments and apply to Pre-paid Dealer accounts.
• Regular and predictable attendance is an essential function of this position.
• Quality assurance measures including monitoring team member calls/communications.

• 4-year Undergraduate Degree in Accounting, Finance, or related field. Comparable work experience as an equivalent may be considered.
• 2+ years of Collections or Accounting leadership experience.
• 4+ years of Collections or Accounting experience.
• 2+ years of General Ledger experience.
• 2+ years of Risk Management experience.
• Proficiency with Microsoft Office (Excel, Word, etc.)
• Experience with ERP (Dynamics, Oracle, etc.)
• General understanding of GAAP.

• A unique opportunity to shape the journey of RT²
• Working within a rapidly growing, game-changing business
• Remote, flexible working options
• Competitive compensation
• Generous STI and LTI provisions
• Health, Dental and Vision Insurance
• Paid Annual Leave
• Paid Sick Leave
• 401K, and more

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