Collections Customer Service

First Credit Finance is an established Auto Finance Company located in The San Fernando Valley. We are looking for talented professionals to join our team,where we offer a positive working environment and an excellent compensation package!

Essential Duties:

• Make outbound and take inbound calls via a dialer system.
• Provide solutions in a timely manner while delivering a positive customer servicing experience.
• Process payments over the phone / provide payment options.
• Effectively negotiate on delinquent accounts and bring current.
• Implement a wide variety of collection techniques.
• Effectively manage follow up calls.
• Update customer demographics.

Essential Qualifications:

• Minimum one year Call Center and/or Automotive Loan Collections experience – preferred
• Team player and able to work in a structured fast paced environment.
• Must be self-motivated and 100% willing and able to complete tasks assigned to you.
• Be able to read, understand and follow oral and/or written instructions.
• Basic computer skills, including the ability to simultaneously talk and type.
• Effective writing and communications skills.
• High School diploma/GED.
• Ability to Multitask
• Must be bilingual in English and Spanish

Benefits:

• Company Profit Sharing Plan
• 80% employer paid Medical, Dental & Vision
• Paid Holidays and Vacations
• Monthly Bonuses
• Career Advancement