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Form of workThis is a managerial position in the Unclassified Service responsible for managing the Municipal Services Division of the Finance Department which includes Utility Billing, Revenue Collection, Cashiering, Utility Customer Service, Meter Reading, Utility Field Service, and Business License Tax Customer Service and Field Service. An incumbent in this classification exercises independent judgment and discretion, manages employees, provides Customer Service, leads projects, and formulates administrative policies for the effective use of assigned personnel.
As a member of the City's Unclassified Service, this is an "at will" position. The incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values.
Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed.
Under general direction:
Plans, develops, coordinates, and manages the activities of the Municipal Services Division of the Finance Department;
Oversees the work of staff employed in maintaining and servicing utility accounts, receiving and processing utility service applications, including performing service calls, reading meters, evaluating and processing credit data, processing daily billing transmittal for bill generation and mailing, answering inquiries regarding business tax procedures and code requirements, receiving and receipting of monetary transactions, daily bank deposit, and resolving customer complaints;
Recommends for selection and termination, trains and assigns staff, assigns, coordinates and reviews work of staff;
Manages several complex on-line computer systems;
Conducts research and analysis of complex technical issues; evaluates options and makes recommendations for action; prepares staff reports and recommendations;
Processes all bankruptcy claims;
Prepares and files various State and Federal reports;
Prepares and submits Division budget and monitors expenditures of the approved budget;
Coordinates Division operations with other City divisions and departments;
Acts as key person in coordinating Customer Service between Finance and the City owned utilities;
Maintains liaison with other public and private agencies;
Acts as liaison between the City's Finance/Municipal Services Division and the City's contracted Information Technology vendor to coordinate all requests from other City departments to ensure the timely processing and dissemination of requested information;
Negotiates and coordinates numerous contracts; and
Performs other related duties as assigned.
EDUCATION AND EXPERIENCE:
Graduation from an accredited college or university with a Bachelor or Master Degree in Business or Public Administration with an emphasis in finance or an approved related field; and
Five (5) years of increasingly responsible financial experience, two of which must have been at a managerial level.
Experience must include management of a variety of financial and administrative and Customer Service activities involving financial analysis, data and automated systems administration, and budget management.
Desirable Experience:
Experience with Utility Billing and Revenue Collection is highly desirable.
Desirable Academic:
A CPA is desirable.
LICENSE:
The following is required at time of application and for the duration of employment:
Possession of a valid California Class C driver's license is required.
OTHER REQUIREMENTS:
Must be able to perform all of the essential functions of the job assignment.
CONFLICT OF INTEREST:
Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100.
Additional Information:
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.Applications must be filled out completely (i.e. do not write "see resume or personnel file.").To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the "Apply Now" feature on the job announcement at www.santaclaraca.gov.
Applications must be submitted by the filing deadline of December 22, 2023 at 4:00 PM. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.
Knowledge of:
Utility billing and business taxes subject matter;
Customer service practices, including billing, credit and collection;
Effective leadership and management principles and practices;
Principles of organization and management, including conflict resolution, and employee development;
Research methods and statistical analysis;
Problem solving and conflict resolution practices and techniques;
Office safety practices, procedures and standards; and
Principles and practices of budgeting (operating and capital), communication, contracting, information technology, project management, outreach, performance standards, and records management, and the use of resources to achieve outcomes and expectations.
Ability to:
Provide the leadership and management of the department through coaching, enabling and facilitating employees working in a team environment;
Create a culture that is conducive to change and that is able to select, recruit, retain, develop and motivate a skilled and talented workforce where everyone knows their mission, role, and job;
Establish clear goals and objectives in order to create an organization that delivers excellent Customer Service through ethical leadership standards, establishes an atmosphere of respect for employees consistent with the City's Code of Ethics and Values;
Oversee the training and redevelopment of key division management members, such as, first line supervisors.
Prepare clear, complete, accurate, concise, and logical written and oral reports;
Communicate a strong positive vision of the division;
Researches, compiles and analyzes technical and financial studies;
Exercise good judgment in structuring and organizing work and setting priorities, balancing the interests of the City and constituents, and readily readjusting priorities to respond to current and future needs.
Effectively manage and utilize on line management information systems;
Analyze and interpret laws, rules, regulations, and departmental policies;
Prepare accurate accounting and statistical reports;
Effectively utilize various PC applications including spreadsheets, databases, and presentation software programs;
Apply the principles and practices of budgeting and financial operations to municipal government;
Interpret a variety of operating reports and statistical information; and
Bend, stoop, reach, carry, crawl, climb, and lift as necessary to perform assigned duties.
