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Form of workJob Description
Our mission is the be the best partner to those who save and improve patient lives.
Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.
Hybrid Schedule - Work From Home Mondays & Fridays!
The Customer Account Billing Analyst works with our customers and internal business partners (Customer Service, Warehouse Operations, Sales, Accounting and Finance) to resolve billing and invoicing concerns. You will be responsible for researching discrepancies between the customers’ records, expectations, and the Company’s records. As well as assist customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company while actively collecting payments in a timely manner.
Why You'll Love Working at Sarnova:
- Great Places to Work Certified - 90% of our employees say this is a great place to work!
- Full Medical and Dental Benefits within 1 month of hire
- 3 Weeks of Paid Vacation and 9 paid Holidays
- Knowing YOU play a vital role in saving and improving lives
- Hybrid Schedule - Allowing you to work from home on Monday's and Fridays!
Our success depends on our team of Customer Account Billing Analysts who continuously rise to the promise of quick and accurate resolution of customer billing and invoice discrepancies. Join our team and be responsible for a healthier America! #WhereYOUMatter
Summary:
The Customer Account Billing Analyst partners with our customers and internal business partners (Customer Service, Warehouse Operations, Sales, Accounting and Finance) to resolve billing and invoicing concerns.
Organizational Impact:
Timely customer account reconciliation allows Company financial flexibility by lowering our working capital requirements through sustained DSO management and a reduction in our exposure to bad debt.
Essential Duties and Responsibilities:
- Work with our customers and internal Sarnova Business Partners to resolve billing issues in a responsive and professional manner.
- Research discrepancies between the customers’ records and the Company’s records. Provide customers with account reconciliations, proof of deliveries, return information, etc. to resolve any inconsistencies between the customer and the Company.
- Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers.
- Ensure the timely communication of monthly statements using our customers’ preferred method (mail, fax, or e-mail).
- Establish and maintain a standardized routine for sending payment reminders (15 days, 60 days, etc.) to our customers.
- Actively work with customer concerns regarding invoices to ensure timely payment.
Skills and Experience Required:
- Effective communication skills, both oral and written.
- Experience with business-to-business transactions: invoicing/billing transactions, and statements.
- Demonstrated ability to work effectively in an integrated accounting system.
- Experience with any of the following in a business-to-business environment is desired but not required: Accounts Receivable, Customer Service, Billing/Invoicing, and Accounts Payable.
- Customer service-oriented with a desire to proactively identify and resolve potential issues.
- Desire to take ownership of accounts and develop and sustain successful relationships with our customers.
- Detail-orientated with the ability to work through a large amount of detail to reconcile accounts, resolve customer issues, and obtain prompt payment
- Sense of accountability for individual and team results.
- Goal-centered motivation; results-driven.
- Willingness to do whatever it takes to serve the customer and meet established goals.
- Ability to work independently with minimum supervision.
- Desire to belong to a team and to contribute to the success of the larger organization.
- Ability to communicate any issues or problems with a supervisor on a timely basis.
- Proficiency in Excel, Word, and Outlook.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
