Collection Coordinator

Do you want to work for a company that:

• Supports you both personally and professionally?
• Treats you like family?
• Allows you to bring your baby to work?
• Pays down your student loan debt?
• Pays you extra for your ideas?
• Provides paid time off for you to volunteer?
• Has an award winning program in employee engagement?

If you answered “yes” to any of those questions, then Electro Savings Credit Union may be the place for you!

Electro Savings Credit Union is currently seeking a candidate for the Member Lending Analyst position. Electro Savings Credit Union is a full service not-for-profit financial cooperative, owned and governed by its members. Electro Savings Credit Union has been serving the St. Louis and surrounding areas for nearly 80 years!

***To apply for this position please copy the below link to a new window.***

https://www.ondemandassessment.com/link/index/JB-LT2PB0FZB?u=87404

Well established credit union is seeking candidates for a Collection Coordinator at our Maryland Heights location. The role of the Collector assists in the operation of the collection department. Specific processing and collection activities will be delegated by the AVP of Lending. To preserve the credit union's assets by handling repossession processing, answering member credit disputes, processing bankruptcies, sending legal assignments, along with any other collection duties assigned. This role is heavily focused on data entry, decision-making and multitasking.

Essential Functions & Responsibilities:

• Handle the daily report from the outsourcing vendor. This will/may include: deferment requests, skip a pay requests, deceased notifications, bankruptcy notifications, amongst other request/notifications
• Handle credit reporting through E-Oscar and mail in disputes from members.
• Maintain and monitor all repossessions, the repossession logs and auction inventory for accuracy. Will send repossession notices and titles orders in a timely manner, along with following policy and procedures for all other repossession steps designated to the collector, while adhering to the laws and regulations that govern.
• Follows State and Federal regulations. Strong knowledge and adherence of policies and procedures of the credit union. Assists in updates and creates new procedures.
• Process bankruptcies on the core server and will send all open loans to attorney for proof of claims to be filed, along with reaffirmations to be sent. Will follow through with legal for any necessary documentation that is requested.
• Assists with legal charge off suits. Will send legal assignments monthly, as directed by AVP of Lending and will testify at legal proceedings as a back up to the AVP of Lending, when necessary.
• Handle the forced placed insurance (CPI/MPI) program. Will submit insurance from members, follow through on refund requests, verify weekly refund report for system exceptions, verify the monthly report for system exceptions, submit the monthly CPI/MPI file to CPI provider.
• Handle all incoming collection mail from the branches. Will also serve as a Member Advocacy liaison for Electro staff.
• Post ACH files including, exception reports from accounting. Will post all auction, trustee, add on refunds checks accurately to the member’s accounts.
• Performs other job-related duties, as assigned.

Qualifications:

• Experience: Two to three years of similar or related experience.
• Education A high school education or GED.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Must have strong communication skills, written and oral. Strong knowledge of collection and loss mitigation procedures and legal regulations related to collections, including Missouri and Illinois repossession practices and bankruptcy processing. Requires excellent organizational skills and the ability to multitask. Good problem solvers and research skills.

Equal Opportunity Employer.

***To apply for this position please copy the below link to a new window.***

https://www.ondemandassessment.com/link/index/JB-LT2PB0FZB?u=87404

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Experience:

• Collections: 2 years (Required)

Work Location: Hybrid remote in St. Louis, MO 63146