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Form of workWho We Are
Zadara's Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most". Zadara's vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
Our Zadarian Culture
All Zadarians are finding their edge by living and breathing our core values; All Belonging, Accountable together, Exceptionally focused, Flexible, Trailbreaking, and Zealous.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded - where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
What Diversity, Equity & Inclusion Mean to Us
We believe in the power of Diversity, Equity, and Inclusion (DEI). Members of our distributed team come from different geographies and cultural backgrounds and we serve a diverse population. Our commitment to DEI helps us design better products and services, and serve our employees, customers, and partners. Our commitment to Diversity, Equity and Inclusion is critical to our vision and to our impact, and helps us boost our perspective, creativity, and growth.
**Candidates for this role must be located in the United States, West Coast time zones**
Your Role
Provide a mix of support, operations, and development tasks for on-premises and cloud deployments. Own support operations and directly work with Zadara customers in Tier 2 to resolve issues.
Your day to day
- Track issues through to resolution.
- Provide prompt and accurate feedback to customers.
- Prioritize and manage several open issues at one time.
- Escalate issues to the next level, as needed.
- Build and maintain strong relationships with customers.Participate in training customers, as required.
- Document processes and update knowledge base.
- Execute support and operations tasks for on-premises and cloud deployment.
- Perform operational tasks including, but not limited to SW/HW installations, upgrades, and more.
- Configuration of servers, networking equipment, and cloud resources.
- Creation and integration of tools for internal and/or external consumption.
- Troubleshoot, design and deploy advanced L2 and L3 Networks.
- Problem solver, capable of identifying and resolving issues, being able to see the big picture.
- Eager and willing to learn new technologies and skills.
What you bring
- Bachelor's Degree in Information Science/Information Technology, Data Science, Computer Science or a related field.
- 5+ years of experience in administration, configuration, and tuning of Linux systems. (Ubuntu/Debian and/or CentOS/RHEL)Solid scripting experience (Bash, Python, etc.)
- Solid understanding and experience in network design.
- Experience with virtualization systems and technologies (VMware, KVM, Docker, Kubernetes).
- Experience with cloud services (AWS, Azure, GCP).Experience identifying and troubleshooting network connectivity and performance issues.
- Knowledge of storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC).Hands-on experience in OpenStack (managing and troubleshooting).
- Experience with configuration management systems (Ansible, Chef, Puppet).At least CCNA-level experience in Networking Administration.
- L2 and L3 network equipment configuration (switches, firewalls, etc.)Experience with IPtables in Linux and network-level ACLs.
- Excellent communication skills including prior client-facing experience.
- Excellent team player.
$110,000 - $135,000 a year
This is the targeted compensation range for the position. A range of factors, including but not limited to; location, skills, experience, will be considered. Actual compensation may vary.
Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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