Clinical Services Responder - Night Shift

JOB SUMMARY

Clinical Services Responder responds to all referred potential donors for organ donation. Moreover, Clinical Service Responder directs logistical support of potential organ donors and provides information to healthcare professionals in donor hospitals, in addition to maintaining the integrity of the donation process when actively engaged in a potential organ donor referral.

KEY RESPONSIBILITIES

Essential Duty or Function
1. Maintains the highest standards of professional conduct and interpersonal relationship development, promoting a positive and collaborative work environment.
2. Identifies potential donor clinical triggers to encourage timely referrals of potential donors from hospitals.
3. Completes referral evaluations for the purpose of determining organ donation suitability based on LCO, Centers for Medicare & Medicaid Services (CMS), OPTN/UNOS, Association of Organ Procurement Organizations (AOPO) and Centers for Disease Control and Prevention (CDC) guidelines and recommendations.
4. Completes hospital medical record review, including history of present illness and past medical history, the presence of past or present malignancies, and all surgical interventions/treatments.
5. Demonstrates an understanding of the legal and hospital requirements for death declaration and organ donation.
6. Identifies organ- specific behavioral risk factors in accordance with LCO and regulatory guidelines.
7. Reviews and documents required information within the donor record, including labs, diagnostics, and procedural records.
8. Assesses family dynamics, availability of hospital support system, and family needs (e.g., cultural, religious, emotional, informational).
9. Identifies the patient's legal next-of-kin in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes.
10. Understands and complies with procedural aspects and requirements of blood, culture and typing specimen collection and labeling.
11. Complies with LCO and OPTN/UNOS policies regarding documentation, maintenance, and confidentiality of records.
12. Utilizes resources with discretion and employs professional laterality, when possible (i.e., utilization of hospital profiles, engagement with donor family and hospital staff, etc.).
13. Maintains current knowledge of industry standards and changes in industry regulations and communicates the changes with staff and leadership.
14. Fulfills additional individual and departmental directives, obligations, and responsibilities, as designated.

JOB SPECIFICATIONS

Education
High school diploma or GED required with healthcare experience. Preferred Associate degree in nursing, respiratory care, paramedic medicine, or related biological related sciences (LPN, STNA, Paramedic, EMT, MA).

Experience
1-2 years hospital experience.

Skills and Abilities
Deadline orientated
Strong time management skills
Sensitivity and ability to ensure absolute confidentiality
Exposure to not for profit organizations helpful.

Licenses or Certificates
BLS, ACLS, PALS preferred

SUPERVISION EXERCISED

None

WORKING CONDITIONS

Working Environment
Job is performed in a clean, temperature-controlled, indoor environment with little exposure to fumes, dust, loud noise, etc. This position spends a large amount of time in their assigned hospital(s) in a critical care setting.

Physical Requirements
Reasonable accommodations will be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

Physical Demands
Incumbent is required to stand, walk, push, pull, sit, twist, reach overhead, and bend to the floor.
Requires manual dexterity for use of hands and wrists.

Visual Demands
Incumbent is required to view computer screen for extended periods of time; must be able to discern colors. Requires normal near and far vision, corrected.

Hearing Demands
Incumbent receives information through oral communication and communicates via telephone.

Speaking Demands
Incumbent exchanges ideas by means of the spoken word; must convey detailed, spoken instruction to others accurately and quickly.

Mental Demands
Incumbent will have pressure to meet deadlines, read and comprehend at a level necessary to perform essential job functions, work harmoniously and effectively as part of a work team, and sometimes overcome obstacles to perform adequately.

Travel Demands
Typically required to travel by personal vehicle, LCO vehicle, rental car, or commercial aircraft in order to meet all of the essential functions.
Incumbent must maintain a current Ohio driver's license and a safe driving record in accordance with current insurance provider or be able to independently travel within LCO's service area.