Clinical Services Representative I

Position DetailsPosition InformationRecruitment/Posting Title Clinical Services Representative I Job Category Staff & Executive - Healthcare - Administrative Services Department RSDM-Clinical affairs OverviewNew Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations.

Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.Posting SummaryRutgers, The State University of New Jersey, is seeking a Clinical Services Representative I for the Office for Clinical Affairs within the Rutgers School of Dental Medicine (RSDM). Under general supervision, this position carries out a variety of front desk services related to cash collection and patient registration. The Clinical Services Representative I posts payments, enters and updates patient demographic and insurance information and collects co-payments.

This position serves as receptionist for Screening area and any reception area of the Rutgers School of Dental Medicine, Office for Clinical Affairs and makes patient appointments and maintains patient schedules and records as they relate to clinical activities.Among the key duties of this position are the following:* Registers patients presenting for Screening and treatment at Rutgers School of Dental Medicine. Enters all biographic and insurance information into axiUm. Verifies patient identification as required by RSDM policies.

Audits patient demographic data, address and telephone numbers.* Obtains a copy of the patient Medicaid/Medicaid HMO card monthly, verifies and updates information as needed.* Verifies patient private insurance eligibility.* Ensures that the designated insurance copayment is collected before patient is seen.* Responsible for the collection and posting of patient payments. Ensures that patient payments are recorded properly. Prepares computer receipts for patients.* Keeps axiUm appointment book filled with patients as directed by Screening doctor.* Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.* Prepares and balances receipts daily for the bank deposit.

Endorses all checks with RSDM stamp and ensures that deposit is placed in a secure lock bag.* Proves cash collections daily according to the procedures established by the Head Cashier.* Directs patients to the correct area of the Dental School (Special Care Treatment Center, Pediatric Dentistry, Oral Med, etc.).* Informs students of patient arrivals. Obtains patient messages for students.* Reviews list of patients scheduled and outstanding balances to ensure that we are in compliance with RSDM Standard Operating Procedures and that patient is not delinquent.* Serves as a liaison between patients and financial counselors to ensure that payments are collected at time of service.* Responsible for opening the front desk reception areas each morning and securing the areas at the end of day.* Assists in the review of patient charts to ascertain patient accounts status. Also, performs chart audits, as requested.* Answers telephone, screens calls and takes messages.* Performs other related duties as assigned.Position Status Full Time Hours Per Week Daily Work Shift Day Work ArrangementThis position requires a fully on-site work arrangement.FLSA Nonexempt Grade 1850 Position Salary Annual Minimum Salary 24.950 Annual Mid Range Salary 25.450 Annual Maximum Salary 26.210 Standard Hours 37.50 Union Description Teamsters, Local 97 Payroll Designation PeopleSoft BenefitsRutgers offers a comprehensive benefit program to eligible employees.

For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERSQualificationsMinimum Education and Experience* Three (3) years of progressively responsible clerical experience required, of which at least one (1) year must have been in a business setting involving billing and collection or medical insurance activities.Certifications/Licenses Required Knowledge, Skills, and Abilities* Prior experience accessing and retrieving information from a computer database required.* ICD9 and CPT coding knowledge required.* Demonstrated proficiency with billing and collection software required.* Demonstrated quantitative orientation and strong background in financial transactions and record keeping required.* Ability to understand and follow oral and written instructions required.* Ability to work in a stressful environment while maintaining a professional demeanor and maintain a high-level of customer service orientation required.Preferred Qualifications* Prior experience in a physician's office or medical setting preferred for clinic-based assignments.* Familiarity with medical terminology preferred.Equipment Utilized Physical Demands and Work Environment* Standing, walking, talking and computer data entry.* Must be able to lift boxes up to 5 poundsSpecial ConditionsPosting DetailsPosting Number 24ST0465 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Newark (RBHS) City Newark State NJ Location DetailsPre-employment ScreeningsAll offers of employment are contingent upon successful completion of all pre-employment screenings.Immunization RequirementsUnder Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption.

Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.Affirmative Action/Equal Employment Opportunity StatementIt is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.

As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statementSupplemental QuestionsRequired fields are indicated with an asterisk (*).* * Do you have a minimum of three (3) years of progressively responsible clerical experience, of which one year must have been in a business setting involving cash collections?* Yes* NoApplicant DocumentsRequired Documents* Resume/CVOptional Documents* Cover Letter/Letter of Application