Clinical Scheduler, Dr. Clark Ray, Primary Care, Downtown Nashville

Specialty: Internal Medicine

Schedule: Monday-Friday 8am-5pm

Main Location: 222 22nd Ave. North

Physicians supported: Dr. Clark Ray

Employee Type: Willing to consider a Medical Receptionist, Medical Assistant or an on-the-job trained Clinical Scheduler to fill this position. This role is expected to be cross-trained as a Medical Receptionist (Patient Check-In/Check-Out, Insurance Verification, as well as providing new & established routine and urgent patient appointment scheduling to include extensive telephone work answering high volume phone calls) as needed.

Preferred Experience: 3-5 years’ experience office environment in the medical field.

SUMMARY: The Clinical Scheduler is responsible for effectively and professionally managing patient flow from arrival to departure; performing various clerical duties; deals with other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relations. Handles incoming calls, schedules appointments, returns calls from patients, calls in prescriptions/changes as well as other phone responsibilities. Other duties may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answer incoming telephone calls; handle patient concerns as appropriate or route to appropriate personnel.
• Schedule appointments according to doctor’s instructions and/or template in the Patient/Practice Management (Scheduling) system.
• Review and scan all lab results, correspondence and necessary documents in the patient record.
• Handle incoming calls—take complete and accurate phone messages including caller’s name, telephone number. For sick calls include signs and symptoms, drug allergies, present medications, and pharmacy phone number. Prescription refills need to include the name of drug, dosage, frequency, and pharmacy phone number. Document appropriately in the EMR system.
• Return patient calls in a timely manner
• Call in prescriptions/changes according to the doctor’s instruction (doctor’s order). Document appropriately in the EMR system.
• Check for accuracy of insurance status, eligibility, account information, and all vital statistics.
• Complete referrals and pre-certifications in a timely manner—should have a good understanding of all insurance companies and referral/ pre-certifications requirements.
• Must have predictable and consistent attendance

SECONDARY DUTIES

• Open mail daily.
• Maintain a clean and orderly work area.
• Check for accuracy of insurance status, eligibility, account information, and all vital statistics.

• This job has no supervisory responsibilities.

• Ability to cope with busy, challenging office environment.
• Strong phone skills
• Pleasant, courteous personality
• Basic typing and computer skills, (Patient/Practice Management (Scheduling) & Electronic Med. Records experience helpful) minimum 25 wpm typing
• Ability to communicate effectively both written and verbally.
• Minimum of two years’ experience in a physician’s office.

EDUCATION and/or EXPERIENCE

• High school education or equivalent.
• 3-5 years’ experience office environment in the medical field.

• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to recognize problems and recommend solutions. Ability to interpret, adapt and apply guidelines and procedures. Finally, articulate speech and pleasant, professional manner are necessary.

• Healthcare Provider BLS Certification

• Must be able to stand/sit for 8 to 10 hours a day
• Requires regular walking, bending, pushing, pulling and lifting
• Must be able to lift at least 10-15lbs
• Must be able to assist patients with transfers from chair to wheelchair, to exam tables, and back to wheelchair/chair
• Must be able to assist patient with turning/positioning on exam table
• Must be able to push patient in wheelchair
• Must be able to manipulate objects—reaching, grasping, handling
• Must exhibit good communication skills—understand, respond and translate into action

• Clinical setting; exposure to communicable diseases, medical preparations and other conditions common to a clinical environment.

• le diseases, medical preparations and other conditions common to a clinical environment.