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SalaryJob Summary:
Responsible for efficiently scheduling patient consultations and procedures, coordinating appointments, and providing exceptional customer service. Utilizes electronic medical records systems to maintain accurate patient records and adheres to HIPAA regulations while collaborating with healthcare providers to ensure a seamless scheduling process.
Essential Duties and Responsibilities:
? Effective use of the phone in a courteous, friendly and professional manner to schedule appointments.
? Ensure patient data is accurate and current by reviewing it with patient. ? Document patient information in computer.
? Maintain patient confidentiality with all information provided.
? Great attention to detail and ability to prioritize
? Confirm appointments daily.
? Respond to online referrals daily.
Qualifications:
? Effective written, verbal, and electronic communication that is professional in both content and delivery.
? Ability to maintain confidentiality.
? Proficient in multitasking between various priorities including scheduling appointments, coordinating procedures, and delivering “white-glove” customer service.
? Minimum of a high school education or equivalent is required.
? Healthcare and/or dental experience.
OMS360 is an Equal Opportunity Employer (EEO).
OUR CORE VALUES
- Teamwork: We are one community; partners with a shared vision of success. We are more powerful together than alone.
- Integrity: We communicate honestly, transparently, and authentically. We take responsibility for our actions, building our reputation by doing what is right.
- Growth-Minded: We seek to constantly adapt and improve. We provide pathways for personal and professional fulfillment.
- Excellence: We are a performance-driven organization, with a passion for excellence in service and outcomes. We are committed to being the best version of ourselves each day.
- Respect: We actively listen and seek to understand. We are welcoming to all; treating others with dignity, compassion, and kindness.
