Clinical Quality, Process Improvement, And Training Specialist

Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We have an exciting opportunity for someone interested in growing into a leadership role within healthcare. Capital Area Pediatrics is a NCQA Certified Patient-Centered Medical Home (PCMH), as such as hold ourselves to the highest standard to best serve our patients.

The Clinical Quality, Process Improvement, and Training Specialistrole is one with a mix of administrative responsibilities and clinical training responsibilities that directly involve patient care. The Specialist is a liaison for Clinical Quality and policy adherence, provides instruction and coaching on foundational clinical skills, training new and established staff in quality expectations and ongoing initiatives, and team development of new and current training materials.

As training is vital to all that we do, the Specialist will be expected to provide support to our locations in Ashburn, Herndon, Vienna, and Falls Church (two locations). There will be times they are asked to work from our business office, located in Oakton.

Duties/Responsibilities

• Mentor and train staff to adequately provide daily care for the patients we serve.
• Educate staff in the clinical policies criteria and procedures.
• Collaboratively work on clinical staff training resources for use in new staff onboarding and ongoing Clinical Quality improvement.
• Provide individual and group training directly in new staff onboarding and during Clinical Quality improvement.
• Participate in team-development of quality improvement plans. Be an initiative champion of quality improvement plans recommended by the Quality Committee.
• Collaborate with the Director of Clinical Operations to develop goals and measure progress.
• Become an Athena EHR superuser and trainer.
• Participate in multidisciplinary team workgroups to achieve practice quality improvement goals.
• Support non-clinical staff in responding to patient needs that require clinical input.
• Develop an understanding of internal, local, regional, and national compliance needs.
• Serve as a clinical resource across multiple teams, and provide feedback, guidance, and direction to peers, leaders, and ancillary staff to improve clinical performance, compliance and patient satisfaction.
• Maintain competencies through continuous learning and providing patient care.
• Champion continuous Process Improvement to improve and optimize patient care.

Requirements

• Registered Nurse (RN) License is preferred. Will accepted Certified Clinical Medical Assistants (CCMA) or Registered Medical Assistants (RMA). License and/or certification must be active, maintained, and valid in the State of Virginia. RN License must be unrestricted.
• Passion and/or interest for developing educational content and implementing training programs. Background in clinical education experience preferred.
• Desire to participate in quality improvement goals relevant to evidence-based practice standards, productivity expectations, and regulatory compliance. Quality improvement experience preferred.
• Electronic Medical Record (EMR) experience required - Athena strongly preferred.
• Excellent communication skills: ability to provide feedback in a collaborative, goal-oriented way while maintaining positive rapport.
• Ability to prioritize and pivot in a fast-paced environment.
• Ability to lift up to fifty (50) pounds.
• Ability to stand and walk for extensive periods of time.
• Manual and finger dexterity and eye-hand coordination to provide nursing care and operating equipment.
• Ability to stoop, squat, or bend frequently.
• Corrected vision and hearing within normal range to observe and communicate with patients and professional staff.
• Exposure to patient elements including communicable disease and bloodborne pathogens.

Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.