VRC is a comprehensive, specialty veterinary healthcare center located in Malvern, Pennsylvania, a western suburb of Philadelphia. We are an AAHA accredited practice specifically in surgery and dentistry, open 24 hours a day, 365 days a year, for appointments and emergency care.

We offer advanced diagnostic testing, treatment, and ongoing management of your pet’s medical condition. Our veterinary services include comprehensive cancer care, cardiology, internal medicine, orthopedic surgery, general soft tissue surgery, dentistry, and oral surgery, neurosurgery, endoscopy, rehabilitation, and emergency services.

The Clinical Nursing Director is responsible for leading and supervising all clinical support staff and managing operational aspects of the hospital. This position is ultimately responsible, and accountable, for the nursing care received by the patients.

Direct Reports

· Nursing Managers

· Virtual Care Team

· Education Coordinator and Team

Essential Job Duties

· Clinical

o Minimum of 40% Clinical time with staff.

· Operational

o Smartflow

§ Monitoring for updates

§ Optimizing workflow, help with staff training

§ Manage efficiency

§ Ensure system functions and optimal capacity

o Ezyvet

§ Optimizing communication methods

§ Act as liaison between departments

§ Ensure smooth patient transfer

§ Ensure services are operating at full capacity

§ Optimizing communication

§ Audit and ensure complete medical records

§ Evaluate nursing notes

§ Help develop workflow policies/procedures

§ Evaluate efficiency and Medical quality

· Administrative

o Recruitment

o Source, interview and hire new hires

· Staffing

o Mentor and manage lower management team.

§ Nursing managers

§ Department Supervisors

§ Education Coordinator

· Perform yearly evaluations on direct reports

· Develop plans for the following year

· Develop KPI

· Budget nurse labor, evaluate margins

· Evaluate and approve payroll

· Manage PTO requests and hours

· Identify conflicts in the workplace and seek assistance in resolution.

· P rovide “role model” behavior for other members of the Veterinary Technician team regarding attitude, commitment, and investment in job performance. In addition, demonstrate the necessary professional confidentiality and restraint necessary in a position of this type.

· Creates effective working relationships with hospital leadership to facilitate communication of ideas, policies, standards, and performance.

· Coach and mentor team members

· Work in conjunction with fellow supervisors to support and improve hospital processes

· Collaborate with leadership team to improve operating procedures and support hospital growth and advancement

· Provides input with problem-solving efforts for daily operations.

· Encourages and builds mutual trust, respect, communication, and cooperation among team members.

· Assists with coordinating the required training and skills of staff.

· Perform other job duties as assigned to support the ongoing operations of the hospital.

Qualifications:

· High school diploma or equivalent

· 3-5 years of management experience

· 5-7 years of experience in Veterinary Medicine

· CVT is not required, BS or CVT is preferred