Clinical Manager - Skilled Home Health

HomeCentris Healthcare is growing and is looking for a Clinical Manager to supervise a team of hard-working, dedicated clinicians in the Central Maryland region.

SUMMARY 

 Provides support for overall planning, direction, coordination, management and supervision of all nursing and professional services in conjunction with the Director of Clinical Services. Assures quality of care by reviewing and assessing each service. She/he also monitors the outcomes of clinical service activity by evaluating the performance of clinical staff, ensuring compliance with all agency policies and procedures and regulatory standards, coordinating agency committees and monitoring the effective and efficient use of budgeted resources (personnel, supplies, equipment). 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Keeps Clinical Director informed on all events which occur involving patients and ordered health services.
• Responsible for clinical oversight of clinical services
• Advises the Clinical Director as to basis of need for additional health services to be provided.
• Provides the Clinical Director with statistical data involving patients and clinical services areas when requested.
• Develops, evaluates, reviews, revises and implements policies and procedures; goals and objectives; and standards of care relevant to clinical services and personnel functions.
• Ensures clinical documentation is accurate, complete, timely, and compliant with all federal, state, and accreditation standards. Ensure clinical documentation is free of errors that would prevent billing.
• Ensures excellent levels of patient satisfaction through clinician education, review of patient feedback, and corrective actions.
• Addresses and supports cultural practices, as long as such practices do not harm others or interfere with the planned course of medical therapy.
• Coordinates all patients’ services by reviewing plans of treatment, assuring case conferences are conducted, reviewing clinical and progress notes, periodic patient evaluations and determining frequency and/or staffing patterns.
• Oversees Agency coding function to ensure coding is appropriate, timely, and compliant.
• Supports the Clinical Director with any prescribed activities, investigation, documentation, education or training as requested
• Aids in the Agency’s goal of retaining quality personnel by appropriately hiring, orienting, training, evaluating and disciplining personnel within established policy.
• Ensures personnel are scheduled to ensure proper coverage within authorized staffing levels.
• Ensures orientation and ongoing training programs are developed and provided for therapy personnel.
• Ensures personnel receive timely, complete and documented orientation and training.
• Conducts performance evaluations in a timely, measurable and objective manner. Communicates this information to the Clinical Director.
• Maintains a working knowledge of current Medicare, Medicaid and third-party payer requirements for home care reimbursement and have a proficient and in depth knowledge of current OASIS dataset.
• Communicates and coordinates with physician’s offices, payers, patients/families, outpatient services and inpatient coordinator, regarding the care and status of the patient.
• Keeps up-to-date on new methods, products, trends, etc., and communicates this information to personnel.
• Participates in the agency’s information management and performance improvement programs.
• Supports and complies with the agency’s policies.

REGULATORY REQUIREMENTS:

• Registered Nurse with a minimum of five (5) years of Medicare certified homecare experience. Clinical/managerial experience that is equivalent to degree requirement.
• At least one (1) year supervisory and administrative experience.
• Current license from the Maryland State Board of Nursing.
• Current CPR certification.

OTHER SKILLS:

• Thorough knowledge and understanding of the functions of and regulations effecting the agency.
• Demonstrated leadership capabilities with the ability to relate well to staff and other professionals.
• Ability to plan, coordinate, direct and control the health services of the agency.
• Competency in general nursing theory, techniques and practice

KEY COMPETENCIES

Compassion:  Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others. 

Composure:  Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.   

Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

Decision Quality:  Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. 

Directing Others:  Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. 

Fairness to Direct Reports:  Treats direct reports equitably; acts fairly; has candid discussions; doesn’t have hidden agenda; doesn’t give preferential treatment. 

Functional/Technical Skills:  Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. 

Integrity and Trust:  Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. 

Listening:  Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. 

Managerial Courage:  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.  

Organizational Agility:  Knowledge about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organizations. 

Priority Setting:  Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. 

Drive for Results:  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. 

Managing Vision and Purpose:  Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

COME PUT YOUR COMPASSION TO WORK WITH HOMECENTRIS!