Clinical Field Support

Position : Clinical FST

Location : Everett, WA

Role:

Function Description

• Positions in this function provide technical support to the enterprise.
• This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.
• It also includes data center construction, operations, and maintenance employees.

Technology Support Core Tasks

• Respond to and resolve reported computer software, hardware, operating system & telephony issues
• Fulfill service requests
• Perform installations, upgrades, releases & deployments
• Monitor data center systems & jobs
• Proactively monitor end-user platform performance
• Construct data center facilities
• Monitor & protect data center facilities.