Clinical Education Specialist

Job Description
THIS IS AN ONSITE POSITION, APPLICANT MUST RESIDE WITHIN COMMUTING DISTANCE OF LEWISVILLE TX
NURSE NAVIGATION: PATIENT FOCUSED; CUSTOMER CENTERED; CAREGIVER INSPIRED
The Nurse Navigation program's mission is focused on improving access to high-quality care, decreasing unnecessary healthcare expenditures, and improving the overall experience, satisfaction, and clinical outcomes for the populations we serve.
Nurse Navigators are based in Global Medical Responses headquarters in Lewisville, Texas. Using proprietary evidence based clinical decision software to immediately evaluate a patient's current condition, we can match the patient with the appropriate resources to meet the patient's unique healthcare needs. Our system ensures we are delivering the right resource at the right time, in the right setting to achieve the right outcome at the right cost.
Nurse Navigators utilizes a national network of care coordinators and communication centers to link 911 call centers, physicians, urgent cares, and mobile medical response teams together to provide world class care coordination, patient navigation and unplanned care services 24/7, 365 days a year.
Position Summary:
The Clinical Education Specialist creates, delivers, assesses, and manages new hire and ongoing team education for the nurse navigation team. Quality assurance activities include performance reviews of nurse, patient, and other stakeholder interactions. Produces performance reports, presentation decks, action plans and educational materials.
Execute assigned tasks and/or phases of project plan; monitor and report on progress. Share best practices and lessons learned to achieve improvement in health care delivery systems, processes, and outcomes.
Essential Duties and

• Participate as an internal consultant to the Director of Nursing on issues including, but not limited to, clinical and quality metrics, staff performance, trends
• Provide consultative advice on education and solution best practices
• Facilitates coaching staff for improvement opportunities
• Recognizes when coaching attempts are not successful and need to move to counseling
• Assist in the creation/revision of medical policy, medical protocols and SOPs.
• Monitor clinical adoption of internal and external protocols and standards
• Interpret data to provide formal reporting of outcomes, recommendations and solutions
• Develop and execute annual internal education plan to include monthly and ad hoc sessions
• Participate in regularly scheduled internal and external Quality Committee meetings that are conducted onsite at the customer location (travel) or virtually as appropriate
• Conduct in-person, onsite and/or remote training sessions for staff and clients
• Design and deliver role-based quality and education plans to support the specific solutions being implemented
• Participate in interviewing and hiring new staff members
• Adhere to all company policies and procedures.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned

Requirements

• Proven experience educating internal and external staff
• Call Center experience preferred
• Knowledge of performance evaluation and customer service metrics
• Ability to work in highly complex, technical environments
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability

Minimum Qualifications:
Education/Licensing/Certification:

• High School Diploma or GED
• Associates degree preferred.
• 3 years experience in direct delivery of pre-hospital advanced life support as a Paramedic or Emergency Nurse

Knowledge and Skills:

• Excellent communication and presentation skills (written, verbal)
• Ability to measure and evaluate staff training and quality needs
• Strong interpersonal, organizational, leadership, and prioritization skills
• Being self-motivated
• Maintaining a flexible schedule to accommodate clinical hours for training
• Familiarity with traditional and modern training methods, tools and techniques
• Strong skills in using Microsoft tools as such as Visio, Teams, PowerPoint

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS:
Working Conditions:

• Work is normally performed in an office environment
• Ability to travel to remote nursing sites as well as client locations

EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.