Clinical Coordinator - Hybrid (Home Based, Travel To In Person Visits)

GENERAL SUMMARY OF POSITION:

Under the general direction of the Associate Director, or designee, the Clinical Manager (Coordinator) is responsible to develop, prioritize, and oversee staff activities specifically designed to promote the coordination of care for those MassHealth members who have medically complex, chronic or catastrophic illnesses that require a customized approach to how, when, and where they receive medically necessary health care services.  This position provides leadership for the ongoing development of clinical competence and practice.  In collaboration with colleagues, this position will supervise and implement improvements to clinical review activities.

MAJOR RESPONSIBILITIES:

• Provide clinical direction, supervision, and support to the clinical review team’s determination of eligibility and/or authorize services for members in accordance with program guidelines and regulations.
• Supervise the approval, modification or denial of provider-requested services consistent with established procedural standards and MassHealth program rules and regulations to monitor provider compliance.
• Participate in on-site visits to MassHealth providers, long-term care facilities, rehab facility, acute care facility and/or consumer’s residence, as necessary.
• Collaborate with other Executive Office of Health and Human Services’ Agencies regarding the issues of various MassHealth populations.
• Research MassHealth regulations and interpret these regulations for providers.
• Provide clinical support to MassHealth program managers, and design and present training sessions for in-house staff or MassHealth providers as necessary.
• Review and propose changes to MassHealth program regulations, policies, and other documents.
• Coordinate contacts with MassHealth providers to respond to inquiries pertaining to specific program areas.
• Foster team environment, and provide professional and clinical leadership to team members, including consultants, providers and administrative support staff as appropriate.
• Direct team members in identifying and addressing issues involving clinical matters.
• Interface with contractors regarding clinical determination of medical necessity and program compliance.
• Communicate policy, workflow and organizational changes to team members.
• Provide orientation and ongoing in-service/continuing education programs for team members.
• Conduct performance evaluations of team members.
• Participate in the hiring and termination of team members.
• Work closely with Director and other management staff to ensure clinical integrity is maintained in the clinical eligibility and nurse reviewer processes.
• Maintain confidentiality of all business documents and correspondence.
• In collaboration with the Director and other management staff to coordinate performance improvement and quality assurance activities.
• Attend and participate in meetings as required.
• Prepare written reports/determinations as requested.
• Travel to and from providers’ places of business, state agency offices, long-term care or rehab facilities, acute care facilities and/or consumer’s residence.
• Perform other related duties as required or assigned.

REQUIRED QUALIFICATIONS:

• BA/BS in a related field or equivalent experience required
• RN licensed to practice in Massachusetts
• 5-10 years of work experience with at least 2 years recent supervisory or management experience in a clinical care coordination role
• Ability to interpret appropriate regulations.
• Ability to work independently and collaboratively.
• Experience with Word and Excel and other desktop tools.

PREFERRED QUALIFICATIONS:

• 3 years of related work experience with prior authorization and/or eligibility determinations for disabled, home care, rehab or long term care populations strongly preferred
• Knowledge of MassHealth regulations preferred.
• Strong analytical and problem solving skills preferred.
• Professional licensure or certification are preferred

Work environment: Hybrid Remote. Work from home based with statewide travel to client homes/sites for in person visits approximately 4-6 times per year and occasional in person visits for direct report training and supervision purposes.