Clinical Business Analyst Lv 2

NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Under the general supervision of the Lead Administrator of Ambulatory Care Services, the Clinical Business Analyst Lv. 2 is responsible for designing, reviewing and maintaining scheduling templates to ensure accuracy, completeness, and adherence to establishment standards in the Ambulatory Care Clinics; overseeing the production of reports to support data-driven improvements; and overseeing the revenue capture activities.

Job Responsibilities:

Template management

• Serves as Template Super User, and act as liaison between Bellevue Clinics and enterprise-wide Office of Ambulatory Care as well as with EPIC support.
• Oversee the standard development of templates and supervise Template Manager(s).
• Develop standard work for template maintenance including overbooking, blocks, templates creation or adjustments, and provide training refreshers for staff as needed.
• Monitor use of template visit types in departments and provider resources.
• Design, review and maintain scheduling templates and appointment reports to ensure accuracy of physician schedules.
• Notify appropriate administrative staff about template errors and correct errors or refer to clinic Managers for correction.
• Maintain record of requested provider leave request as related to template adjustments, monitor leave request to determine impact on patient access.
• Create reports of template changes to identify services or providers with frequent template changes for escalation to Clinical Director and Ambulatory Care Lead Administrator.
• Create and maintains monthly clinics schedules and room assignments.

Data management

• Oversee the standard development of Practice reports and supervise Data Manager.
• Oversee the extraction, compilation and distribution of weekly (or on demand) reports on volume, appointment availability, fill rate, and no-show rate for all clinics.
• Provided data for and participate in performance improvement projects.

Work queues

• Oversee revenue capture activities for Ambulatory Care to ensure continuity and consistency of reconciliation processes, and supervise Revenue Capture point Person.
• Participate in revenue tracker calls to represent Practice issues with charges.
• Reconciling charges on a daily basis for the previous day.
• Monitor the Revenue and Usage, Enterprise Encounter Charge Reconciliation, and Clinical Charging reports.

COVID Vaccine Clinic & COVID Test Center

• In collaboration with the Lead Administrator, identify and effectively address operational, administrative and financial concerns pertaining to assigned clinical service areas; daily operations management of assigned areas and associated programs.
• Collaborate with the Clinical Director/lead attending physicians and assistant director(s) of nursing for assigned patient care service areas, to continuously monitor and address issues related to patients’ access, experience and flow; support the clinical delivery of service including administrative support and supplies.
• Recruit, supervise, train and evaluate navigators in assigned service areas and/or programs; coordinate training and workflow activities.
• Collect service performance outcomes/statistical data; prepare and communicate service performance statistics to clinical partners and leadership; Ensure accuracy and reliability of data collection and reporting.
• Participate in daily huddles; ensure ongoing communications of information relevant to improving service performance.
• Ensure timely investigation, resolution and response to internal and external customer inquiries and/or complaints.
• Ensure compliance with all regulatory including CDC, NYSDOH & NYCDOH requirements.

1. A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or
2. A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or
3. A satisfactory combination of education, training, and experience.
4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs