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Form of workJob Description
For over 45 years, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.
NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.
NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.
Why Work at NYPCC:
- We Pay Down Your Student Loans!
- Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
- Paid Time Off and Company Paid Holidays
- 403B Retirement Plan with Match!
- Professional Development through NYPCC Academy
- Amazing Workplace Culture
Job Description
The Clinical Practice Supervisor will oversee a team of Prescriber Support Assistants to ensure the seamless execution of task assignment, scheduling, reviewing clinical reports, and addressing prescriber and client concerns.
Responsibilities:
- Supervise prescriber support assistants and monitor day to day responsibilities. Assigning tasks, and the creation of schedules.
- Provide leadership and guidance to a team of Prescriber Support Assistants, including task assignment and performance monitoring
- Collaborate with over 15 Prescribers and key administrative staff to set up appointments by phone, virtually or in-person
- Assist in reviewing and following up on clinical reports such as, EON clinic summaries, med outreach, PE and PA reports
- Follow-up and confirm completion of prescriber forms and foster care medication consents.
- Assist in managing pharmacy-related requests and inquiries, collaborating with the pharmacy team to ensure the timely fulfillment of prescriptions.
- Facilitate the processing of patient transfer requests, coordinating with relevant departments and maintaining accurate records.
- Assist in managing prescription refill authorization (PA) evaluation requests and appointment scheduling requests received from the call center and front desk
- Assist prescribers in completing progress notes and addendums as needed, ensuring accurate documentation of patient care
- Address and deescalate prescriber patient complaints when necessary
- Maintain confidentiality and compliance with HIPAA regulations
- Provide daily reporting updates and regularly submit summary reporting data
- Provide support to all interdisciplinary teams, including clinical and medical staff
- Perform other duties as assigned by Clinical Practice Manager, Management, Program Administration and Leadership
- Bilingual; fluent in English and Spanish
- High School Diploma or equivalent
- 1-2 years of supervisory experience in a fast-paced office, preferably in medical or community mental health office
- Exceptional customer service skills
- Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
- Ability to multi-task with attention to detail
- Works well in a team setting
- Able to work well in a fast-paced environment
- Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
- Working knowledge of MS TEAMS video meeting platform
- Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
- Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
- Passionate about NYPCC’s mission and values
Additional Information
Salary: $55,000 - $65,000 per year
Compensation commensurate with experience and qualifications.
