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SalaryTexas Coalition for Animal Protection (TCAP), at non-profit 501c3, is looking for a Clinic Manager to join our team. TCAP was established to end animal overpopulation and improve community animal welfare by providing low-cost preventative services throughout North Texas.
TCAP’s Clinic Manager is responsible for overall operations of the assigned clinic, including managing staff, ensuring proper customer service, proper patient care, facilities maintenance, and administrative functions of the clinic. Some of the duties include:
- Oversees the staff of the clinic to include training, monitoring, coaching etc.
- Oversees client service to ensure staff are following TCAP client service standards.
- Oversees client flow to ensure clients and patients are seen and treated in a professional, timely and competent manner.
- Handles client questions and escalated complaints.
- Meets and communicates regularly with other Clinic Managers and Administration regarding staff and clinic issues.
- Ensures policies and procedures of TCAP are followed and the clinic is run in an efficient and timely manner.
- Ensures budgeted clinic goals are achieved and cost objectives are met.
- Assists staff during the day including filling in for various positions as needed.
- Reviews and ensures daily paperwork entries and payments are completed correctly and efficiently.
- Attends regular meetings as needed.
- Travels to other clinic locations as needed.
The following are the requirements for this position:
- HS diploma or GED.
- Must have at least 5 years veterinary clinic office experience in a fast-paced environment.
- Supervisory experience required.
- Must have extensive knowledge of veterinary medical concepts, including but not limited to vaccine protocols and anesthetic risks.
- Must be able to communicate surgical results, observations and follow up care with owners.
- Must be knowledable of the characteristics of animal behavior.
- Must be proficient in animal restraint.
- Must be able to administer shots and be able to draw blood on animals.
- Must be able to lead others in a fast paced enviornment and in emergency sitiations.
Required Core Competencies:
Leadership - Must be able to work effectively with co-workers to get goals achieved. Uses personal expertise to help others without being asked. Always behaves in an ethical manner. Makes decisions that are best for the organization and attempts to mitigate the negative consequences for people. Demonstrates optimism and positive expectations of others. Delegates appropriate levels of responsibility and authority. Addresses performance issues promptly, fairly and consistently. Leads by example.
Employee Development - Facilitates, supports and contributes to the professional growth of staff.
Teamwork - Collaborates and cooperates to get the job done. Values the input and know-how of other team members and recognizes and appreciates their contributions. Asks for help and offers help to the team. Shows up to support the team.
Futuristic Thinking - Demonstrates an ability to connect the dots and see the big picture. Strives to do a better job at what we do.
Time Management - Effectively manages time and priorities to meet deadlines. Demonstrates an ability to maintain deadlines in a fast paced environment. Takes initiative and prioritizes tasks to stay on schedule.
Accountability - Recognizes when a mistake has been made and accepts personal responsibility for those outcomes. Utilizes feedback and is answerable for personal actions.
Self Starting - Demonstrates initiative and willingness to begin working without direction.
Resilience and Stress Tollerance - Performs effectively when faced with time pressures, adversity, or opposition. Remains focused, composed and optimistic in difficult situations and bounces back from failures or disappointments.
TCAP offers competitive pay, incentives and benefis. Medical, dental, vision, life, and short/long term disability insurance offered. 401k available.
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