Clinic Clerk, Wic

Salary: Depends on Qualifications
Location : Humble, TX
Job Type: Grant-funded Full-time
Job Number: 12257
Department: Public Health Services
Division: Community Health & Wellness
Opening Date: 02/14/2024
Closing Date: 4/14/2024 11:59 PM Central
Position Description
Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant. This is an entry-level position.
*** This is a Grant Funded position. ***
Brief Position Overview:
The WIC Clinic Clerk performs a variety of clerical duties in support of the WIC Program. The Clinic Clerk provides high-level customer service to program participants and applicants, screens and calculates applicant eligibility, processes program documentation, issues benefits to clients, and participates in community outreach. The Clinic Clerk ensures client satisfaction and meets performance metrics in accordance with State requirements.
Duties & Responsibilities:

• Assist clients to complete all necessary forms and documentation. Completes data entry and evaluates eligibility documents for residency, identification, income, and immunizations. Explains WIC Program procedures, use of Texas WIC card and WIC Food Benefits to clients.
  
• Responsible for answering phones, checking in patients, scheduling appointments, and multitasking to assist client flow.
  
• Completes blood iron level check and anthropometric measurement, plotting on appropriate growth charts. Maintains quality assurance standards for calibration of equipment and infection control precautions.
  
• Conducts community outreach, provides referrals for clients needing services not provided by WIC. Makes appropriate referrals to WIC Lactation Consultant.
  
• Conducts Nutrition and Breastfeeding education classes.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:

• High school diploma or equivalent

Experience:

• Zero (0) to Six (6) months of clerical work or training experience
  
• Zero (0) to Six (6) months of experience in data entry and computers

Licensure:

• Valid Driver's License

Knowledge, Skills and Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
  
• Excellent communication skills (verbal & written)
  
• Ability to demonstrate good judgment when needed to resolve any client concerns within the scope of practice
  
• Ability to maintain confidentiality when dealing with sensitive information

Core Competencies:Organizational Leadership

• Understands the organizational mission
  
• Understands ethics and public good; is concerned with public trust
  
• Demonstrates respect for the opinions and beliefs of others

Collaboration

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
  
• Demonstrates a sense of responsibility for the success of the group
  
• Collaborates with others to improve quality and address needs

Innovation

• Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect
  
• Behaves in an honest, fair, and ethical manner
  
• Assesses and recognizes own strengths and weaknesses
  
• Uses sound judgment
  
• Self-motivated
  
• Organizes and maintains work environment to allow for maximum productivity

Communication

• Communicates clearly and effectively, both orally and in writing

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications
Preferences
Education:

• Associate degree preferred.

Experience:

• One (1) year of clerical work or training experience is preferred.
• One (1) year of experience in data entry and computers is preferred.

Languages:

• Bilingual in English and Spanish preferred

General Information
Position Type, and Typical Hours of Work:

• Full-Time
• Monday - Thursday 8:00 am - 5:30 pm
• Friday 8am - 12:00 pm
• Every Third Saturday 8:00am - 12:00 pm
• Clinic hours may vary due to client demands.

Work Environment:

• This job operates in a professional clinic environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

• Position requires a high level of movement throughout the facility.
• Ability to communicate information and accurately exchange information.
• Ability to enter accurate information into the computer system.
• Employee must be able to lift supplies 5 lbs. or greater.
• Working conditions involve possible exposure to infectious diseases, blood borne pathogens and bodily fluids.

Work Location:

• 8950 Will Clayton Pkwy Ste A Humble, TX 77338

Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical
• Dental
• Vision
• Wellness
• Life Insurance
• Long-term disability
• Employee Assistance Program
• 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
• 10 county holidays plus one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement pension (TCDRS)
  • Flexible schedules (varies by department)
    • Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
01
Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02
Which of the following best describes your verifiable clerical work or training experience?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than six (6) months
• Six (6) months or more but less than one (1) year
• One (1) year or more
• I do not have this experience

03
Please provide details about your verifiable clerical work or training experience.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.)
04
Which of the following best describes your verifiable experience in data entry and computers?(To be considered, qualifying experience must be documented in your application's employment history))

• Less than six (6) months
• Six (6) months or more but less than one (1) year
• One (1) year or more
• I do not have this experience

05
Please provide details about your verifiable experience in data entry and computers.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.)
06
Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

07
Are you bilingual in English and Spanish? If yes, do you consider yourself fluent?

• Yes, I am fluent in both of these languages
• No, I am fluent in only one of these languages
• No, I am not fluent in either one of these languages

08
This role requires a Valid Driver's License (Texas upon hire)Do you have a Valid Driver's License?

• Yes, I have a Valid Texas Driver's License
• Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date
• No, I'm not interested

Required Question