We are looking for an experienced Client Training Consultant who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as a Client Training Consultant.
- Understand client specific needs to effectively configure the solution and communicate product knowledge.
- Remain highly knowledgeable of Solera products and service offerings.
- Assessing new client usage and their onboarding process.
- Document all customer interactions consistently, thoroughly, and free of grammatical errors.
- Perform all other duties as assigned.
- To perform this job successfully, an individual must be able to perform their mission and additional responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Degree or equivalent required.
- College degree or training certification preferred.
- Experience in the automotive industry preferred.
- Experience with SalesForce preferred.
- 3 + years customer service experience required.
- 3 + years training required.
- Knowledge of WebEx or other on-line meeting tools.
- Experience presenting both to groups and one-on-one.
- Knowledge of Adult Learning Methods.
- Demonstrated communication skills.
- Demonstrated ability to communicate effectively over the phone.
- Proficient in Microsoft Office Suite.
- Ability to conduct one-on-one trainings virtually.
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.