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Form of work
SalaryWe’re looking for a self-motivated Client Support Tech who has a passion for challenges, innovation, and helping people to achieve their goals.
ABOUT INFOSYNC SERVICES
Multi-unit business operators often find accounting and payroll to be frustrating and expensive. InfoSync provides the people and technology so they can focus on their core business.
With over 11,000 locations using our services across 90 different brands, InfoSync is the leading provider of outsourcing services for multi-unit businesses.
WHY WORK FOR INFOSYNC?
At InfoSync, we know that you want to be a valued employee. In order to do that, you need a job with purpose, development, and opportunity for growth. We believe everyone should feel a part of a bigger purpose and enjoy coming to work every day. That is why we’ve hired over 800 employees who help us achieve our mission, vision, and our values.
Mission: Be the leading provider of outsourced business solutions through insight and innovative technologies, the development of people, and delivering excellent customer service.
Vision: Power people, enabling them to maximize their success.
Values: People, Teamwork, Respect, Integrity, Accountability, and Purpose
ABOUT THE ROLE
The primary focus of this position is the support of user access and security for the Human Resource Management System (HRMS) in addition to other system modules supported by the Client Support team. This individual will serve as a technical point-of-contact for security and access and assist with configuration of platform configuration and workflow, escalating requests to HRO Analyst teams as necessary.
- System User Support
Assist the user with password resets, security questions, self service access and manager access received through calls and e-mails sent to the ticket management system. Systems supported include but are not limited to: UKG Pro, Flexi, Cognos Business Intelligence and Citrix.
- Production Support
Provide support for HRMS including, but not limited to: configure role automation; perform scheduled activities; configure workflow as defined in the business process mapping, and configure platform configuration according to parameters defined by system experts. Resolve inquiries submitted to the ticketing system for user support and security, escalating as needed.
- Individual Development
Maintain awareness of current technology trends with a focus on user support and security. Participate in internal training sessions.
Competencies
- Ethical Practice
- Self-motivated with the ability to work independently and confidentially
- Proven business acumen skills
- Proficient with the Microsoft Office Suite products to include Outlook, Word, and Excel
- Excellent written and oral communication skills
- Strong organizational and technical skills
- Proven ability to handle multiple tasks consecutively and meet deadlines.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Proficient with systems security (UKG (UltiPro) experience preferred)
- Understanding of HR System workflow
- Ability to work in a team-oriented environment.
- Work with peers and various departments to ensure positive outcomes and customer excellence.
Education/Certifications
High School Diploma or GED Required.
Previous Work Experience
One to two years of related service desk or support center experience preferred.
Other Knowledge, Skills and Abilities
Strong understanding of system access and security processes and procedures. Effective organizational and interpersonal skills including written and verbal communication skills.
Other Requirements
May be required to assist in the duties of other staff, as needed. Prior experience working for a Human Resource Administration firms is a plus. May be required to work evenings and weekends as necessary.
