Client Support Specialist I

Supports and maintains desktop computer equipment, software, and peripherals within industry standard guidelines and county and departmental policies and procedures. Reports to Client Support Specialist III or other designated person and works with directors, supervisors, elected officials, co-workers, vendors, consultants and other IT professionals to provide technical support activities.

• Supports, maintains, installs, analyzes, repairs, monitors, and tests computer systems, peripherals, audio visual equipment and software.
• Maintains accurate inventory database on hardware, software, and user access.
• Assists in activities related to the annual technology refresh cycle to include researching, recommending, specifying, and scheduling PC, laptop, printer, and other peripheral replacements.
• Conducts end-user technology training.
• Assists and provides backup support to the Technology Acquisition Specialist.
• Researches new and emerging desktop, operating system, and office automation technology.
• Required to provide rotational Help Desk support.
• Performs other duties of a similar nature or level.

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

• Provides assistance in resolving information technology related problems.

Education: High school diploma/GED. AA/AS in Computer Science, IT Systems or technology-related field preferred.

Experience: One (1) year experience in Help Desk/Desktop Support, Application/Systems Support, IT Support, or relevant technical experience such as analyzing requirements, resolving problems, end-user support, and installing hardware and software solutions.

Knowledge/Skills/Abilities:

• Must possess considerable knowledge of technology concepts, hardware configurations, software, and operating systems.
• Familiarity with local, state, and federal legal requirements, as well as county and departmental policies and procedures.
• Familiarity with wiring, cabling, data circuits, communications electronics, network management, and data communications protocols.
• Proficiency in acquiring and maintaining skill sets on new and evolving desktop, printer, software, and communication technologies.
• Good communication skills, both oral and written.
• Must have flexible schedule to perform 24-hour on call duty.
• Must possess excellent time management skills and be able to multi-task simultaneous activities, projects, and tasks.
• Must possess excellent troubleshooting skills for desktop hardware and software and have demonstrated problem solving skills.
• Proficiency in acquiring and maintaining skill sets on new and evolving desktop, printer, software and communication technologies.
• Demonstrated ability to work with a team or independently.

Certification: N/A

Licensing: Possession of a valid driver's license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.

This position does require staff call up in an emergency situation.
This position does require travel to other locations more than 50% of the time.
PERFORMANCE APTITUDES:

• Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships..
• Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
• Equipment: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
• Verbal: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Math: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
• Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
• Physical Abilities: Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
• Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate effectively.
• Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

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The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
Employment Type: Full Time Permanent