Client Support Administrator

CLIENT SUPPORT ADMINISTRATOR (FP CSA:)

Bowhead is seeking a Client Support Administrator to perform client systems administrator duties and provide a first-line customer support function to resolve hardware and software IT-related issues. These duties include the installation, configuration, operation, management, troubleshooting, repairing, upgrading, inspecting, and maintaining of desktop computers, laptops, Trusted Thin Clients (virtual machines), networked printers, desktop scanners, multifunction devices and other computer related equipment on classified and unclassified enclaves. 

• Provide expertise and maintain 9 AF (AFCENT)/FP classified and unclassified SharePoint web pages. Develop and update SharePoint sites, create and manage the hierarchy of sites and subsites. Manage security permissions to ensure sites are functioning properly and are available to users. Control access to document libraries and setting permissions; providing SharePoint user support and training; performing data retrieval and backup procedures to prevent data loss.
• Provide support for Voice Over Internet Protocol (VoIP & VoSIP) Phone systems. Perform installation and configuration of new devices; troubleshoot existing issues; repair or replace faulty devices. Setup and maintain multiple, on-demand meet-me-numbers for the organization utilizing the Meet-Me audio conferencing mechanism.
• Mobile device and remote access support. Provide technical and operational support for government issued mobile devices and technologies such as laptops, cell phones, tablets, security tokens, Wi-Fi, Bluetooth, hotspot, VPN and Citrix.
• Provide technical support for classified and unclassified Video Teleconferencing System (VTC), multimedia and audiovisual (AV) equipment. Administration and scheduling of teleconferences to ensure VTC and AV equipment is operational for scheduled meetings; provide setup.
• Serve as the Information Technology Equipment Custodian (ITEC). Perform equipment accountability (inventory/positive control), warranty requirements, enhancements or replacements to extend the life or improve reliability of the equipment in support of critical equipment or equipment no longer supportable by repair or replacement. Assist with other applicable tasks supporting 9 AF (AFCENT) Information Technology Assist Management program.
• Advise AFCENT Director on all matters of Computer Security (COMSEC). Aid the Security Assistant with classified equipment, materials, and information in accordance with DoD COMSEC policies; securely stores classified material; maintains COMSEC access list; limits access to classified material to authorized personnel; maintains accountability of all COMSEC material.

• Four (4) years’ experience with Computer Systems Administration.
• Possess and maintain a DoD 8570 Information Assurance Technical (IAT) Level II certification.
• S. Secret security clearance.
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

WORK ENVIRONMENT: The work is primarily sedentary and is performed in a normal office environment.  Some overnight travel may be required and the contractor may be exposed to risks associated with field work which may include moderate stress such as being exposed to adverse weather, high temperatures, etc.

 Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

#LI-KC1