Address
Form of workDescription
Job Summary
Provides PC hardware and software installation and support services and Internet access support services.
Minimum Job Requirements
Qualifications
Essential Duties and Responsibilities
Knowledge/Skills/Abilities
(EOE DFW)
Job Summary
Provides PC hardware and software installation and support services and Internet access support services.
Minimum Job Requirements
- Bachelor's degree in Computer Science/ Information Systems/related major or at least3-4 years of equivalent work experience.
- Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
- Troubleshooting skills with 4+ years experience in a Windows- based environment(s) and/or 3+ years experience with Macs.
Qualifications
Essential Duties and Responsibilities
- Identifies root cause of problems, manages and resolves complex issues in a constantly changing technical environment.
- Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc) meeting SLAs on incidents and service requests.
- Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
- Performs analytical responsibilities by performing Root Cause Analysis within problem management.
- Tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensure that physical connections are standard, orderly and clearly identified.
- Tracks MCH's assets by updating information as equipment is replaced, moved or changed.
Knowledge/Skills/Abilities
- Ability to communicate effectively in English both verbally and in writing.
- Ability to prioritize tasks and complete assignments within an estimated time frame.
- Action- oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Client Support team.
- Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/ 2003/ 2008 Server, Microsoft Office XP/ 2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.
- Certification in A+ and current MCSE preferred.
- Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
- Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.
- Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.
- Superior documentation skills are a must.
- Troubleshooting skills with 4+ years experience in a Windows- based environment(s) and/or 3+ years experience with Macs.
(EOE DFW)
