Client Success Manager

About the Role

We are rapidly growing and are currently looking to expand our Client Success team. The goal is to provide top quality experience to our e-commerce customers and product resellers across Canada, the USA, the UK and Europe.

Key responsibilities

· Answers inbound phone calls, emails and live chat for customers and distributors via world class contact centre solution platform as well as other back-office IT systems.

· Addresses and resolves customer issues in a courteous, timely and efficient manner.

· Demonstrates strong customer orientation and able to handles a wide variety of issues -- determines appropriate actions to be taken based on established guidelines and Standard Operating Procedures

· Provides accurate, dependable service to customers related to account status, company policy, special programs and promotions, delivery service, product information, returns, web navigation, etc.

· Processes merchandise adjustments, replacements, returns, prepare credit allowances/refund and create invoices.

· Continually uses available resources, marketing, and training materials, to stay current in product/promotional knowledge, customer service skills, and computer technology skills that are essential for successful communication.

· Shares ideas around possible improvements in process and customer experience

· Delivers online presentations and training to product distributors.

Qualifications & Eligibility Criteria:

• Graduation from a reputable University
• Relevant work experience of at least 2 years in Customer Care profile in the North American market
• Language: Proficiency in English is mandatory. Linguistic skills in European languages will be a major asset.
• Comfortable with MS Office (Word, Excel and PPT)
• Strong verbal and written communication skills - must have the ability to construct effective sentences, reply in a friendly and professional tone.
• Strong interpersonal skills with the ability to actively listen, identify corrective action and implement resolutions.
• Strong organizational skills and ability to prioritize.
• Be able to handle pressure and demonstrate flexibility and adaptability.
• Strong follow-through, persistence, and proactive thinking
• Robust attention to detail and accuracy
• Capability to deliver both independently and in team environments, depending on business needs.
• Experience with Direct Sales / Network Marketing companies is a plus!

Additional Information

• Job Title: Client Success Manager
• Job Type: Full-time
• Compensation: US$40,000 per year
• Job Location: Orlando FL (currently remote, will switch to office)
• Hours of work: 8:30am - 5:00pm EST, Monday to Friday
• Travel Requirements: None
• Expected Start Date: As soon as possible
• Health Benefits: Yes
• Paid Vacation: 10 days + a few additional days during Christmas / New Year

Next steps:

· If this opportunity speaks to you, we would be excited to hear from you!

· Please submit your application with a detailed resume via this Indeed portal only. There is no need for Cover Letter.

· For faster and successful outcome, please ensure your resume addresses the required experience mentioned in the job description.

Kindly note the following:

• Applications will be reviewed on a rolling basis. Opportunity may close sooner than the deadline.
• Based on screening of submitted applications, select candidates will be contacted and invited for online interview.
• Application deadline: 4 weeks from date of this job post
• Must speak 2 different languages. European languages especially German, French, Spanish and Italian will be a great asset.

For additional information about, Super patch visit superpatch.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Experience:

• Customer service: 2 years (Required)

Language:

• Speak: German, French, and/or Italian (Preferred)

Ability to Commute:

• Lake Mary, FL 32746 (Required)

Work Location: Hybrid remote in Lake Mary, FL 32746