Client Success Manager

Overview:
NKP Medical Marketing is seeking a highly motivated and experienced Client Success Manager to join our dynamic team. In this role, you will play a crucial role in ensuring the success and satisfaction of our clients by serving as their primary point of contact and advisor for all things related to digital marketing. You will work closely with our clients to understand their unique needs, develop customized strategies and oversee the execution of marketing campaigns to deliver outstanding results. You will play a vital role in driving our clients’ growth and NKP’s success.

Location:

This full-time hybrid role is based at the Ironworks Campus in Beloit, WI, providing an inspiring work environment.

Company Overview:

NKP Medical Marketing is a recognized leader in patient acquisition via digital marketing for specialty medical practices, including plastic surgeons, cosmetic dermatologists and medical spas. Since our founding in 2006, we have been dedicated to helping our clients grow by delivering more patients to them. Our expertise in digital marketing, spanning website design, SEO, SEM, social media, content marketing, email marketing and more, has earned us the trust of our clients. With our accumulated experience in the aesthetics industry, key partnerships and scale, we are able to provide the best advice, strategies, tools and execution to our clients.

Our Culture:

At NKP Medical Marketing, our high-performing teams are pivotal to our success and continued growth. We seek team members who share our values and are committed to achieving our shared goals. We also prioritize supporting our team members in pursuit of their own goals and career growth. We encourage a culture of continual improvement and growth, where team members embrace change, contribute new ideas, and maintain high standards of accountability.

Position Overview:

As a Client Success Manager at NKP, you will have the opportunity to work with a diverse range of clients in the aesthetics industry, playing a significant role in their business growth.

Responsibilities:

• Build and maintain strong client relationships, acting as the main point of contact for client inquiries and needs.
• Develop and implement tailored digital marketing strategies to achieve client objectives.
• Oversee the execution of marketing campaigns, coordinating efforts across various digital marketing channels.
• Analyze campaign performance, providing clients with regular updates and actionable insights to drive improvements.
• Collaborate with cross-functional teams to ensure seamless project execution.
• Act as a trusted advisor, offering guidance and recommendations to clients to maximize their digital marketing investments.

Key Requirements:

• Bachelor's degree in Marketing, Business, or related field.
• 3+ years of experience in Client Success, account management, or related roles.
• Proven track record in managing client accounts and driving results.
• Strong understanding of digital marketing, including SEO, SEM, social media, and content marketing.
• Excellent communication skills, both written and verbal, with the ability to build rapport with clients and internal teams.
• Exceptional problem-solving and analytical abilities.
• Highly motivated and detail-oriented, with a focus on delivering high-quality work and exceeding client expectations.

Why Join us:

• Opportunity to work with industry-leading clients in the aesthetics industry and make a meaningful impact on their business growth.
• Collaborative and supportive team environment, where your ideas and contributions are valued.
• Ongoing learning and development opportunities to enhance your skills and stay ahead in the dynamic field of digital marketing.
• Competitive compensation package, including salary, benefits, and performance bonuses.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Quarterly bonus

Experience:

• Digital marketing: 3 years (Required)

Ability to Relocate:

• Beloit, WI 53511: Relocate before starting work (Required)

Work Location: Hybrid remote in Beloit, WI 53511