Client Services Specialist

Customer Service Professionals--Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry and part of the well-known and respected Ace Hardware Corporation brand . We design our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates to serve as Client Services Specialist and ensure efficient and smooth daily operations.
In this role, you will facilitate calls to build rapport and educate our customers on the types of services and solutions we provide as well as our service model. Listening to customers and helping them solve their problems is key to a successful customer experience.
Job Responsibilities
As Client Services Specialist, you will be responsible for inbound and outbound customer calls while organizing work and project schedules for our craftsmen. You will be a key component in the management of our daily schedule.
Your specific duties in this role will include:

• Answer phones and respond to all job leads in a timely manner
• Educate customers with information and expert advice on our services, capabilities, rates, and availability
• Estimate projects over the phone with our project estimating tool
• Coordinate the schedule for multiple craftsmen and projects utilizing our dispatch & schedule management software
• Document detailed notes for each job on a daily basis
• Return customers calls in a timely manner and follow up with past customers
• Ensure smooth daily operations of the office
• Paperwork and filing
• Assist in solving operational logistics to ensure a smooth customer journey

Job Requirements
We are looking for professionals who are highly organized and detail-oriented with great prioritization and multi-tasking skills. It is important you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both our customers and our craftsmen. You will need a strong solution-focused attitude. You must be a team player!
Specific qualifications for the role include:

• 3+ years of administrative/scheduling experience
• 3+ years strong customer service experience
• Comfortable with a selling process and willing to lead customers through a buying decision by following the Ace Service Path
• Excellent office management skills
• Great multitasking and prioritization skills
• Adept at using multiple software applications; Microsoft Office, Outlook, Excel, Word
• Exceptional communication and organization skills
• CRM software experience, a plus
• Construction experience, a plus

Build a fun and rewarding career with an industry leader!
If you meet our qualifications and this opportunity sounds like the kind of career move you've been looking to make, we'd like to talk with you and get to know you better. Apply now!
Compensation: $18 - $25 per hour
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.