Client Services Manager

Overview:

Homes for Independent Living (HIL) has been providing a diverse array of community-based support services for adults with disabilities since 1984! We provide specialized support to people with developmental disabilities, physical disabilities, traumatic brain injuries, mental illness, and people requiring services to support challenging behaviors.  Our philosophy is simple: give people the opportunity to achieve goals, meet challenges, fulfill dreams, and ultimately live well.

We are seeking a Client Services Manager(CSM) to support our operations in the Burlington area. The Client Services Manager ensures the execution of the highest quality services and customer service for clients, guardians, families and funding representatives.  You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites.  To be successful in this role you will be professional, highly organized, express a high level of initiative, maintain exceptional interpersonal and communication skills, and be passionate about the clients we support.

Responsibilities Include:

• Maintain quality systems, processes and Client Services by providing oversight and support of assigned programs
• Performs human resource management for direct reports and supports staff in their professional development
• Develops effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
• Oversees client service planning and collaborates on developing quantifiable success factors
• Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
• Promotes compliance and standardization regarding regulatory, contractual and company standards
• Additional duties as assigned

Benefits:

• Health, Dental, and Vision Insurance
• 401k with match
• Paid Time Off - Up to 4 weeks in the first year!
• Employee Assistance Programs
• Educational Assistance Programs
• Employee stock ownership plan
• Plus More!

Qualifications:

• High School Diploma or GED
• 3 years of experience overseeing multi-site or CBRF program
• 2 years of supervisory experience a in Human Services field
• Valid Wisconsin Driver’s License
• Successful completion of a caregiver background check and driving check
• Completion of TB test and Health Screen

Homes for Independent Living (HIL) is Employee Owned!  We succeed when you succeed!

Homes for Independent Living provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability or veteran status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.