Client Services Coordinator

Job Overview:

This individual will serve as first point of contact for the Center on a full-time basis with client care being the top priority. The CSC will manage interaction between the clients and therapists in a confidential and efficient manner via telephone, in person and through written correspondence.

Responsibilities:

• Coordinates intakes by gathering required information, scheduling with appropriate therapist, verifying insurance benefits, entering client information into TherapyNotes database, and granting access to portal or mail paperwork.
• Greets clients at reception desk
• Answers phone and greets visitors
• Responds to information requests from clients
• Responds to all phone inquiries regarding first appointments
• Answers questions from new or existing clients
• Maintains office supplies
• Follows up on insurance claims.
• Processes client payments through TherapyNotes
• Other duties as assigned by Administrative Manager

Requirements:

• High school graduate (or equivalent)
• Ability to deal professionally and effectively with the public, staff, board, and volunteers
• Ability to interpret the mission of the Center to others
• Excellent verbal and written communications skills
• Ability to be flexible and handle multiple tasks
• Good organization and time management skills
• Ability to take initiative and work independently
• Willingness to learn new skills and take on additional responsibilities
• Proficiency with Microsoft Office products
• EHR systems: 1 year (Preferred)

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday