Address
Form of workM Financial Group is a community of leaders comprising the best and brightest minds in our industry. By combining individuals’ expertise and skill, M Financial Group has become a powerful force committed to advancing the interests of our industry, communities, and clients for over 40 years. M’s solutions are rooted in the diverse expertise of our team, our collaborative approach to innovation and our comprehensive support.
We embrace a progressive, dynamic mindset for every role. M Financial Group provides a professional community that actively supports individuals with diverse backgrounds and perspectives who come together to build and support best-in-class solutions.
RESPONSIBILITIES
- Work with Client Relationship Manager to lead portions of client meetings/calls that are regarding day-to-day client deliverables. Act as lead on client calls and meetings
- Contribute to projects for improving services, operational efficiency and risk mitigation
- Use problem solving skills, and in-depth product/benefit plan knowledge to successfully arrive at solutions that resolve complex client issues.
- Identify customer expectations and develop strong working relationships.
- Analyze and solve errors related to client reporting, such as fund allocation/performance, insurance cash values, and nonqualified benefit plan deferral source processing issues.
- Oversee asset and liability management for clients by preparing asset and liability comparison reconciliation reports.
- Manage plan sponsor and benefit plan participant requests
- Ensure high quality, prompt services for scheduled deliverables to meet customer expectations, including but not limited to:
- Corporate benefit accounting reports, participant benefit statements, benefit plan payment calculations, FICA taxable income reports, life insurance plan imputed income reports, insurance policy cash values, compliance reviews, funding adequacy reports, and trust reconciliations
- Prepare benefit plan enrollment materials for executive-level participants
- Audit other team members’ client deliverables to ensure 100% accuracy.
- Monitor internal and external requests for timeliness and accuracy, and assist in analyzing and solving errors related to insurance policy values and benefit plan reporting.
- Coordinate and prepare premium billings and service fee invoices
- Oversee life insurance policy administration and transaction processing, including analyzing insurance cash values for accuracy, cash value fund rebalancing, policy surrenders and exchanges, face amount changes, and death claims
- Regularly draft and deliver professional correspondence to clients, plan participants, insurance carriers, vendors, fund managers, Member Firm advisors and internal teams
- Deliver expected quality control standards by auditing work, mitigating risks and following process controls
- Establish and maintain effective relationships with clients, financial professionals and internal service team members. Work closely with internal and external partners including Client Relationship Managers, actuaries, technology and operations staff and carrier partners
- Assist with other special projects and duties as assigned
- Assist with training new associates
QUALIFICATIONS
- Bachelor’s degree in Accounting, Finance, Mathematics, Economics, General Business or related field preferred.
- 4+ years of professional experience in the finance or retirement industry, preferably with 1+ years experience in non-qualified benefit plan administration or insurance policy administration.
- Proven ability to manage workflow in order to meet service requirements and maintain composure while managing multiple competing deadlines.
- Hold or able to obtain life and health license, FINRA Series 6, and 63 within 2 years.
- Intermediate understanding of life insurance concepts and analysis.
- Excellent proficiency in MS Word, Excel, Outlook, and familiarity with Access.
- Ability to maintain sensitivity to, and awareness of, confidentiality, compliance, and regulatory requirements.
- Excellent written and verbal communication skills with the ability to translate technical information to a non-technical audience.
- Demonstrates ability to build positive relationships with clients and internal and external partners.
- Ability to quickly develop effective working relationships with internal and external stakeholders. Able to work independently, as well as a member of the team.
COMPENSATION AND BENEFITS
Salary Range: $47,800 - $65,750
Salary will be commensurate with relevant experience, knowledge, and skills.
You will also be eligible for an annual incentive plan bonus.
M Financial offers a comprehensive benefits package, including:
- Medical/Vision Insurance
- Dental Insurance
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Modern Health (Mental Health Therapy and Coaching)
- Empathy (Bereavement Support)
- Employee Assistance Program
- Life Insurance
- FSA (Health and Dependent Care)
- HSA (for qualified medical plan)
- Long-Term Care Insurance
- 401(k) Match
- Tuition Assistance
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.
JOB CONDITIONS AND ENVIRONMENT
- Normal office environment/desk assignment
- Extensive use of PC’s, computer terminal, display, keyboard, and mouse.
- Extensive hands on work with documents, spreadsheets, and other written documents
- Potential for Light travel, up to 5%
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.
